Medical Receptionist - Rosecrans Clinic - Full Time

If interested, please apply and submit your resume to [email protected]

POSITION SUMMARY

Primary responsibilities include greeting patients, check-in and check-out processes, managing the center’s wait room, maintaining a clean environment, managing provider through put, answering phones, and scheduling appointments for a high patient volume medical office.

Ensure to apply exceptional customer service during each patient encounter while applying multi-tasking and detail-oriented accuracy in obtaining and ensuring collection of valid patient demographics and insurance information.

Applying effective time management and patient tracking, while working with back-office staff to ensure patients are seen in a timely manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• 1. Warmly greet all patients and visitors as soon as they enter the office suite / waiting area; ensuring use of exceptional customer service at all times.
• 2. Assists patients in signing in upon their arrival to the center.
• 3. Patient Registration : Obtain appropriate signatures, documents, and enter the information into office EMR system ensuring accurate information :
• a. Primary Care office
• b. Patient contact including address
• c. Insurance information including subscriber information
• d. Validation of patient to insurance relationship by viewing Photo ID and Insurance Card
• e. Signed consents to treat, assignment of benefits, Notice of Privacy Practice, and demographic information
• f. Collects patient responsible amounts including co-payments, payment on account, and self pay payments.
• 4. Answers front desk telephone and obtains necessary information from callers to resolve their questions or route them to the correct persons / department in an efficient manner.
• 5. Schedules patients as needed from the following scheduling queues :
• a. Reschedules in the clinic due to scheduling changes for a provider
• b. Calls patients from the ED list for Post Discharge
• 6. Answers questions about organization and provides callers with address, directions, and other information.
• 7. Performs other clerical duties as needed, such as filing, photocopying, and ensuring documents required for patient check-in are maintained in stock (New Patient Packet)
• 8. Optimizes patients' satisfaction, provider time, and treatment room utilization while the patients are in the practice AND uses best practices while scheduling.
• 9. Keep patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule;

reminding provider of service delays.

• 10. Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
• 11. Ensures availability of treatment information by filing and retrieving patient records within the EMR.
• 12. Maintains patient accounts by obtaining, recording, and updating personal and financial information each time information is presented.
• 13. Maintains front office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies;

placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs i.e.

deposit materials, patient materials, credit card machine etc.

• 14. Help any patient in distress by responding to emergencies.
• 15. Protects patients' rights by maintaining confidentiality of personal and financial information. Ensures conversations with patients, in phone, or in person, are spoken in confidential tones
• 16. Maintains operations by following policies and procedures; reporting needed changes.
• 17. Contributes to team effort by accomplishing related results as needed.

POSITION REQUIREMENTS

A. Education

High School graduate or GED.

B. Qualifications / Experience

• At least one (1) year of experience in a medical front office setting or similar, required.
• At least one (1) year of experience with direct handling of insurance eligibility / verification, required.
• Medical Assistant front office experience, preferred.

C. Special Skills / Knowledge

Ability to maintain a professional and patient care oriented attitude. Must be able to multitask. Ability to read and speak Spanish preferred.

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