Customer Service Representative

Job Description

Job Description

About the Role :

The Customer Service Representative plays a vital role in ensuring a positive shopping experience for customers within the retail environment. This position focuses on addressing customer inquiries, resolving issues efficiently, and providing accurate information about products and services. The role requires physical capability to handle tasks such as bending and lifting items up to 35 pounds, which supports inventory management and store upkeep. Additionally, the representative contributes to maintaining a clean and organized store environment through general cleaning duties. Being bilingual enhances communication with a diverse customer base, fostering inclusivity and improving overall customer satisfaction.

Minimum Qualifications :

• Ability to bend and lift items weighing up to 35 pounds safely.
• Basic experience in customer service or retail environments.
• Proficiency in at least one language besides English to support bilingual communication.
• Strong interpersonal and communication skills.
• Ability to perform general cleaning duties as part of daily responsibilities.

Preferred Qualifications :

Responsibilities :

Skills :

The required skills such as bending and lifting up to 35 pounds are essential for managing physical tasks like stocking and organizing merchandise, which ensures product availability and store presentation. General cleaning skills contribute to maintaining a safe and inviting environment for customers and staff alike. Bilingual language abilities enable effective communication with a diverse clientele, enhancing customer engagement and satisfaction. Preferred skills like familiarity with POS systems streamline transaction processes and inventory tracking, improving operational efficiency. Together, these skills support a dynamic retail setting where customer service excellence and store upkeep are paramount.

Daytime afternoon and mid shifts. Including weekends