Inside Sales/Warehouse Support

Job Description

Job Description

Summary / objective

The inside sales / warehouse support is responsible for always providing excellent customer service.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Providing excellent customer service while greeting guests and introducing the showroom.
• Answer phones in a professional manner while taking messages, and / or supplying customers with information such as Order ETA’s, and product availability through inventory checks.
• Check samples out, and / or schedule measures using the correct methods and procedures for optimal outcomes and tracking purposes.
• Loading customer’s flooring purchases either by forklift or by hand, as needed.
• Off load and receive product into the inventory system, then call / email customers in a timely manner of its arrival.
• Complete pick up and receiving paperwork accurately and tag products and pallets accordingly.
• Receive deliveries from vendors and MDC or CDC.
• Maintain a clean and organized sales area, showroom, warehouse, and property including but not limited to floors, dusting, sample inventories, restrooms, placing price tags as needed, clean warehouse, and property.

Competencies

• Client Service - Responds to the clients and anticipate their needs
• Conflict Resolution - Works to resolve differences and maintain work relationships
• Decision Making - Makes decisions and takes responsibility for them
• Ethics - Fosters a diverse and respectful workplace
• Even Temperament - Controls emotions without retaliating against negative behavior
• Excellent Communication - Uses language effectively to gather information and facilitate an exchange of ideas
• Flexibility - Adapts to changes while remaining focused on goals, applies knowledge to new circumstances
• Initiative - Remains proactive when suggesting improvements and solving problems
• Interpersonal Relations - Exhibits respect and understanding of others to maintain professional relationships
• Persuasive Communication - Displays verbal and written communication that influences others
• Problem Solving - Solves problems while ensuring rules and directives are followed
• Punctuality Arrives on time and works full schedule

Supervisory responsibilities none

Work environment : Retail store environment as well as warehouse (heat and cold)

Physical demands :

• Must be able to lift up to 50 pounds repeatedly
• Repetitive movement of hands and fingers typing and / or writing
• Occasional standing, walking, stooping, kneeling, or crouching
• Reach with hands and arms
• Talk and hear

Travel required : Occasionally between stores (mileage reimbursement available)

Required education and experience :

• High School Diploma, GED or equivalent
• Customer Service experience
• Sales experience
• Computer literate
• Positive attitude, detail and customer oriented with good multitasking and organizational ability
• Excellent Communication skills; both verbally and in writing
• Basic math and organization skills
• Detail-oriented mindset, data entry and computer skills
• Ability to work on feet for long hours
• Understanding of safety protocols and requirements
• Experience shipping, receiving, or selling related products

Preferred education and experience

• Knowledge of Rollmaster
• Bi-lingual in Spanish
29 days ago