Position Summary
The CAT Resource Coordinator is responsible for maintaining goodwill with CAT adjusters through regular communications and problem resolution;
handles deployment of CAT personnel to assignments.
Responsibilities
- Communicates with adjusters daily through various methods.
- Deploys adjusters in a timely manner when CAT events occur.
- Disseminates pertinent information to adjusters including hiring, training, benefits, compensation, software / hardware issues and deployment.
- Handles CAT adjuster inquiries and resolves internal problems relating to hiring, payroll, benefits, assignments, training and certification.
- Assists in newsletter preparation.
- May assist with seminars and training classes.
- Performs recruiting, onboarding, payroll, deployment tasks and other duties as requested by management.
Requirements
- Requires a high school diploma.
- Previous general office or customer service experience.
- Daily interaction with adjusters; occasional contact with clients. Contacts are primarily to exchange information.
- Extensive overtime and some weekends may be required during initial deployment when catastrophe events occur.
- Excellent interpersonal skills.
- Excellent telephone etiquette.
- Excellent verbal communication skills.
- Basic personal computer skills including word processing.
- Good time management and organizational ability.
- Analytical ability.
When you accept a job with Crawford, you become a part of the One Crawford family.
- Our total compensation plans provide each of our employees with far more than just a great salary
- Pay and incentive plans that recognize performance excellence
- Benefit programs that empower financial, physical, and mental wellness
- Training programs that promote continuous learning and career progression while enhancing job performance
- that give back to the communities in which we live and work
- A culture of respect, collaboration, entrepreneurial spirit and inclusion
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