Customer Service Role Responsibilities :
- Lead the operational execution of Global accounts including performance management, day-to-day operations execution, overseas coordination, quotations, and daily customer interaction.
- Act as the initial escalation point for operational matters relating to assigned Global Accounts.
- Assist in managing the completion of all customer performance and analysis reports, customer presentations, and other internal reports and presentations as required.
- Support billing process implementation and A / R Collections for assigned accounts.
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