Job Description :
- The Technical Support Analyst maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
- Documents, maintains, upgrades, or replaces hardware and software systems.
- Supports and maintains user account information including rights, security, and systems groups.
- Performs basic operation, monitoring, installation, troubleshooting, relocations, or maintenance of communications equipment.
- Identifies and resolves basic communications problems.
- Prepares or assists in the preparation of service record documentation.
- Shows awareness of standards and regulatory requirements related to assigned tasks.
- Provides technical assistance and support for applications and hardware problems.
- Installs, maintains, moves, and assists in testing and upgrading new and existing hardware / software.
- Reviews and recommends procurement of information technology equipment.
- Maintains the necessary security controls over software.
- Makes presentations and briefings for training sessions.
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