Loss Prevention Customer Service Associate II

JOB DESCRIPTION

Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find.

From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun.

Same with working here. Our environment is ever-changing, yet always encouraging. Each shift is a new opportunity to Discover Different.

Posting Notes : TJ Maxx Store 0175 50 N. Illinois St. Indianapolis IN 46204

Job Description :

The Customer Service Associate (Tactical Uniform) is a uniformed CSA who focuses exclusively on providing excellent customer engagement at the front of the store.

The CSA (Tactical Uniform) uses a Company-issued Body Worn Camera to record specific events involving critical incidents for legal, safety, and training purposes.

Roles and Responsibilities of CSA (Tactical Uniform) :

• Maintains a proper and professional stance in the designated area at the front of the store.
• Wears the Company-issued CSA Tactical Uniform consisting of a tactical vest and black shirt.
• The CSA provides their own black pants and black shoes.
• Makes verbal contact with any customers within 10 feet of them within 10 seconds using a welcoming tone of voice.
• Directs customers to areas of the store they may ask about.
• Notifies an Associate and / or Manager via a Company-issued radio when a customer has a question or concern.
• Properly responds to Merchandise Protection Pedestal Activation.
• Adheres to proper use of the Body Worn Camera as outlined in policy and procedure.
• Documents required incidents in case management.

Who We Are Looking For : You!

• Excellent communication skills and good judgment
• Ability to respond appropriately to changes in direction or unexpected situations
• Standout colleague, working effectively with peers and supervisors to accomplish tasks
• Able to work a flexible schedule to support business needs
• 0-2 years retail or security experience

A Few More Reasons to Love TJX.

• Competitive Compensation
• Weekly Paychecks
• Associate Discount
• Career development opportunities
• TAAP TJX Associate Assistance Programs
• Be a part of an inclusive team
• Flexible work schedules
• This position has a starting pay range of $ to $ per hour.

Benefit programs and eligibility terms vary across our global locations. We encourage you to apply to learn more about how our benefits can make a difference for you.

At TJ Maxx there’s so much potential to discover something new. A new day means new merchandise, and a fresh chance to reinvent retail.

Discover Different means that we want you to bring your whole self and your sense of style to work with you every day - just as Associates do throughout the entire TJX family, which includes Marshalls, HomeGoods, Sierra, and Homesense.

Discover Different also means we embrace each other’s differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status.

We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Posting Notes : TJ Maxx Store 0175 50 N. Illinois St. Indianapolis IN 46204