IT Support Field Specialist
Do you thrive in a fast-paced environment, delivering exceptional IT support to high-profile clients? Are you a problem-solver with a passion for technology and a client-centric approach?
A digital agency, serving some of the most renowned companies in the market, is seeking a highly motivated and energetic IT Support Field Specialist to join our growing team.
We are looking for someone who is passionate about technology, has a strong work ethic, and thrives in a collaborative environment.
What’s in it for you -
- Salary : £40,000 - £50,000 per year depending on experience
- 40 days paid holiday annually
- Partnership scheme where you will receive a share in the profit of the business
- Business card for business travel
Responsibilities :
- Be the first point of contact for our clients, providing exceptional customer service and technical support on site.
- Manage incoming requests, incidents, and requests from the help desk, ensuring timely and efficient resolution.
- Provide customers with timely updates on cases, adhering to agreed Service Level Agreements (SLAs).
- Escalate high-priority issues to management, ensuring prompt and effective action.
- Complete regular tasks in line with Service Desk procedures, maintaining a high standard of service delivery.
- Review daily priorities and take appropriate action to ensure results are achieved, demonstrating proactivity and problem-solving skills.
- Monitor the integrity and status of customer sites, ensuring usage, revisions, views, and reporting align with customer business requirements.
- Install, test, maintain, and repair hardware and software, ensuring smooth and reliable operation.
- Document processes and log tickets for open work, ensuring efficient tracking and resolution of issues.
Must Have Skills :
- Minimum 5 years of experience in a similar role.
- Configuration and implementation of cyber essentials and GDPR security standards.
- Proficiency in Office 365 Cloud services (Email, SharePoint, Teams, OneDrive).
- Experience in network infrastructure maintenance and installations (Routers, Switches, AP’s, DHCP, DNS, TCP / IP, Firewalls, VLAN’s).
- Ability to pro-actively support and collaborate with service providers.
- Strong understanding and adherence to industry best practices.
- Expertise in Windows Server 2016, 2019, 2022 (including Group Policies, Security Policies, etc).
- Experience with Azure administration and implementations.
- Comprehensive knowledge of Windows 10, Windows 11, and Mac operating systems.
- Familiarity with different client builds / imaging.
- Excellent customer support, written and verbal communication skills.
- Proven ability to problem-solve and find effective solutions.
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