Quality Assurance Supervisor

VirtualVocations
Seattle, Washington, United States
Full-time

A company is looking for a Quality Assurance Supervisor to establish quality guidelines and improve processes while enhancing customer and employee experiences.

Key Responsibilities : Create and manage quality forms to measure performanceObserve and score customer interactions based on quality standardsAnalyze data to identify growth areas and recommend process improvementsRequired Qualifications : Bachelor's degree or equivalent experienceTechnical proficiency in using computers and generating reportsAbility to analyze data and determine root causesExperience in creating and reviewing processesWillingness to assist other departments in developing solutions and metrics

3 days ago
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