Duties and Responsibilities
- Maintain above 99% on time IOD collection (within one business day from delivery)
- Maintain above 95% on time POD collection (within ten business days from delivery)
- Download daily snapshots from TMS for analysis and action
- Manually confirm deliveries IOD to TMS
- Manually Upload PODs to TMS
- Maintain daily communications with carriers to ensure on time deliveries
- Identify trends and issues that can adversely effect on time IOD / POD collections
- In depth understanding of our process for carrier education purposes
- In depth understanding of logistics industry's standards and best practices
- Advise Team Leader of all current issues and exceptions
Skills and Specifications
- Supply Chain Planner / Specialist or Logistics Industry prior work history is preferred
- Competent with Microsoft Office Suite, particularly Excel (vlookups and pivot tables)
- Clear and concise communication skills
- Prioritization, able to shift focus to urgent issues while not falling behind on other duties
- A good attitude and ability to work in a team setting
- Able to learn new systems quickly and adapt to abrupt changes
- Well organized and good follow up skills
- Able to sense urgency and know when to escalate for assistance
- Can create and maintain professional relationships with customers and carriers
Education and Qualifications
- Bachelor's Degree
- Relevant / Related Work Experience can be substituted for Bachelor's Degree
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