Data Center Technician

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As a Microsoft Data Center Technician (DCT), you will develop an understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and / or decommissioning equipment under the guidance of more experienced Data Center colleagues. This opportunity will allow you to develop an understanding of our Data Center environment, familiarize yourself with security and data management procedures, and accelerate your career growth in the process.

Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In this environment, you may be asked to go on business travel to support other metros periodically, up to 25% of the time.

Responsibilities

• Datacenter Operations : Receives guidance and supervision to develop an understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and / or decommissioning IT datacenter technology and equipment. Develops a fundamental understanding of cabling infrastructure, network, server, and storage equipment and their interactions.
• Datacenter Operations : Complies with Data Center business unit policies, procedures, and deadlines with guidance from experienced technicians and / or direct-line management. Escalates issues related to compliance or operational assurance activities to direct-line management.
• Datacenter Operations : Completes assigned tickets efficiently and in alignment with relevant KPIs per task type with guidance from experienced technicians. Seeks guidance from more experienced technicians on challenging or complex tickets.
• Datacenter Operations : Reviews Process Change Notifications (PCNs) and develops an understanding of the impact to work execution and awareness of changes within their area of work and / or the work of others. Asks questions when they do not have required information and may provide feedback on changes to processes to experienced technicians and / or direct-line management.

Datacenter Work Environment

Managing Service

Physical Requirements

Service Delivery

Working Conditions

Other

Qualifications

Required Qualifications

Other Requirements

Additional or Preferred Qualifications

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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