OTT Customer Success Specialist

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences.

We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service.

We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences.

NBCUniversal is a subsidiary of Comcast Corporation.Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone.

Our Diversity, Equity and Inclusion () initiatives, coupled with our Corporate Social Responsibility () work, is informed by our employees, audiences, park guests and the communities in which we live.

We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

• ResponsibilitiesServe as the local streaming TV product and capabilities advisor to sales, clients, and management supporting Peacock, NBCU, and Telemundo digital video productsManage a list of agency and advertiser accounts;
• lead campaign communications with clients; create and present Quarterly Business ReviewsDevelop a deep understanding of clients’ business goals and objectives;
• Participate and lead weekly client meetings to optimize short term performance and make recommendations for long term streaming video success and brand growthTake on a cross-functional quarterback role to support the process from proposal and planning though activation and reporting;
• Coordinating with account managers, operations, and sales to deliver exceptional service for complicated agency demands;

achieve key client performance goals in a fast-paced environmentProvide ideas and recommendations to advance the NBCU Local streaming TV offering.

• Monitor marketplace trends and competitive analysis; work with marketing to develop go-to-market presentations; support our product positioning and promote NBCU brand valuesManage and support the data visualization dashboard;
• work with technology partners on report templates, product improvements and roadmap; train clients and internal teams on how to access and interpret data in the dashboardSoftware : Run campaign / portfolio level analyses in the FreeWheel ad server and dashboard;

Access CRM database and project management softwareCollaborate with research team to evaluate targeting and attribution options with a focus on feasibility, scale, -, and data partnersDeliver superior internal and external customer service with clear and concise communicationMinimum 3 years of experience in TV or digital ad sales products or sales supportMinimum 3 years of experience in media4 -year college degree, or equivalent work experienceDetail oriented, data driven, and highly analytical.

Strong communication and presentation skillsBasic understanding of digital targeting, measurement, and reporting toolsStrong analytical and interpersonal skills with ability to work independently and collaboratively.

Familiarity with ad serving systems (FreeWheel, DFP)Curious, self-starter, and motivatedHybrid : This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks.

Learn more about the benefits offered by NBCUniversal by visiting the Benefits page () of the Careers website. Salary range : $80,000-100,000.

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision.

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.

com as a result of your disability. You can request reasonable accommodations by emailing [email protected].