JSG is looking for a Senior Customer Services Administrator with Aerospace and Manufacturing experience. This position requires a BS degree.
To manage customer accounts, process sales orders for spares, provide quotations and detailed proposals & support to all customers for company related products.
This will include identifying and reconciling problems through interface with various departments : contracts, trade compliance, finance, reliability, engineering and other supporting departments to ensure complete adherence to compliance requirements.
- 6+ years of experience working as a senior Administrator and managing customer accounts and supervising Admin personnel in a defense or aerospace environment.
- Strong communication and interpersonal skills. Ability to develop and maintain excellent customer relationships
- Great communications skills - must be able to interface with senior management to escalate and help resolve customer conflicts.
- Strong skills in aerospace terms and conditions.
- OEM PSA / LTAs – Familiarity of OEM’s Product Support Agreements is a must. Must be able to research and have a good understanding of customer agreements / requirements related to LTAs, and OEM PSAs.
- Conflict management skills when dealing with upset customers (email, phone or in person) is a plus
- Requires excellent planning, organizational and motivational skills.
- Knowledge of SAP / JDE MRP system extremely helpful
- Knowledge of military and commercial standards helpful.
- Knowledge of FAA PMA, DSA is a plus
- Proficient in MS Office : Outlook, Word, Excel, PowerPoint, and Access is a plus
- Time Management - Have the ability to prioritize workload and complete tasks on a timely basis.
- Requires strong interpersonal communications (written and verbal) with a positive attitude and ability to motivate others.
- Have the ability to maintain flexibility and be adaptable to the ever-changing needs of the Aftermarket workplace.
D800
Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
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