Customer Service Associate (9am-5pm)
Shamrock TruckingWarminster, PA, USAjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
- serp_jobs.filters_job_card.quick_apply
job_description.job_card.job_descriptionHigh School Diploma or GED equivalent (required) 10-key and data entry proficiency Strong attention to detail with the ability to multitask independently Experience with transportation software (Prophesy preferred) Proficient in Microsoft Outlook and Excel Excellent written and verbal communication skills Ability to train others and work with minimal supervision Familiarity with ISO 9001 standards and QMS processes is a plus Prior experience in the transportation or logistics industry Working knowledge of Prophesy or similar TMS platforms Customer service or dispatch experience
We are currently seeking a Customer Service Representative to join our team at a mid-sized trucking company. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced environment. You'll play a key role in supporting our operations by managing load data, assisting with dispatch, and ensuring top-tier communication with our customers.
Key Responsibilities :
- Efficiently enter loads into Prophesy transportation software within 10-20 minutes of request.
- Answer incoming calls promptly and professionally; take accurate messages when necessary.
- Track drivers and provide timely updates to customers.
- Support Dispatch and collaborate with team members effectively.
- Update customer portals and maintain accurate records.
- Communicate professionally with both internal and external stakeholders.
- Ensure on-time attendance and notify management immediately if absent.
- Follow and support all ISO 9001 standards in alignment with our Quality Management System (QMS).
- Participate in ongoing reviews and implementation of QMS processes and procedures.
Requirements :
Preferred Qualifications :
Job Posted by ApplicantPro
serp_jobs.job_alerts.create_a_job
Customer Service Associate • Warminster, PA, USA