Assistant Store Manager (Bilingual)

Job Description

Job Description

Overview

As an Assistant Store Manager ( ASM ), you will use your customer service and leadership experience to provide a white-glove experience for our customers.

Working closely with the Store Manager to develop your leadership skills in real-time, you will help coach our Customer Service Representatives and play a key role in helping the team produce results.

In return, we will help you reach the next level in your career by providing an ongoing comprehensive training and development program that will allow you to truly shine.

Responsibilities

Provide an exceptional customer experience throughout the full cycle of the loan or pawn process by educating consumers and making recommendations based on their financial needs.

Assist in customer account management by accepting payments, monitoring, and managing customer appointments.

Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.

Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition.

Provide support, coaching, and development to Customer Service Representatives in order to improve the team’s potential.

Maintain customer information in the Point of Sale system with accuracy and integrity.

Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.

Maintain office security protocols and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits.

Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services.

Utilize personal vehicle to complete bank deposits and other Company business throughout the workday.

Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.

Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.

Ability to maintain a full-time work schedule with regular in-person attendance, including limited Saturday hours, is required for this position.

A full-time work schedule for this position includes, at a minimum, 40-hours per week*.

Store hours, schedules, and / or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company.

Speak with your recruiter for the most up-to-date hourly requirements.

Qualifications

• High School Diploma or equivalent required
• At least 3 months of supervisory, key holder, or relevant leadership experience
• Minimum one year experience in customer service, sales, or retail
• Excellent verbal and written communication skills
• Ability to work phone, Point of Sale, Microsoft Office, and other systems
• Must be at least 18 years of age (19 in Alabama)
• Background check required (subject to applicable law)
• Ability to meet the physical demands of this position, which frequently include : the ability to remain in a stationary position, the ability to move and transport up to 25 pounds, the ability to move about inside and outside of the store, and the operation of mechanical controls, such as a keyboard.

Preferred Qualifications and Skills

• Associate degree or higher
• Bilingual English / Spanish is a plus and may be required for certain locations
4 days ago