LICENSING EXAMINER I

Overview

The Snohomish County Auditor's Office is seeking a team-oriented, collaborative individual to be part of our Licensing Division team. If you are committed to providing great customer service and want to acquire expertise related to a vital government service, then this job opportunity may be for you!

The Licensing Division registers vehicles, vessels and mobile homes, issues renewal tabs and license plates, and oversees the work of 16 private subagents performing work in Snohomish County. The work includes an important in-person operation, so telework opportunities are very limited.

The county offers a competitive salary, generous benefits, and a pleasant work environment. Please read on for more details!

Job offers are contingent on successful completion of employment verification and background checks. Snohomish County will not sponsor or take over sponsorship of an employment visa for this opportunity. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States.

For any questions, reach out to SHR-Talent@snoco.org.

Equal Employment Opportunity : Snohomish County is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are provided upon request.

Basic Function

To receive, verify and process vehicle / vessel licenses, title transactions, and various business licenses; issue and reconcile accountable vehicle and business license inventory and collect appropriate fees; serve as customer service representative through front counter, mail and phone assistance for licensing transactions.

Statement of Essential Job Duties

• Reviews and processes complex license transactions; determines appropriate procedures to follow, reviews documents for accuracy and compliance with state and county licensing laws and procedures.
• Processes cash, check and credit card transactions; prepares and reconciles daily operator and workstation financial receipts and reports.
• Reads and reviews documents pertaining to vehicle / vessel ownership including court orders, real estate deeds, releases of interest and certificates of ownership for required legal elements; and issues new certificates of ownership.
• Provides information and assistance and accurately responds to a variety of licensing questions from the public in person, by telephone and in writing; directs public to other departments and agencies for license endorsements and approvals as necessary.
• Accepts, verifies and maintains inventory at workstation and conducts daily reconciliation of accountable inventory items; researches and corrects discrepancies.
• Utilizes the Department of Licensing's statewide computer system extensively as well as other applications to provide customer service, cashiering, and to conduct day to day licensing business.
• Performs related duties as required.

Minimum Qualifications

One (1) year experience in customer service; OR one (1) year experience in cash handling and cash drawer reconciliation; OR, any equivalent combination of training and / or experience which provides the required knowledge, skills and abilities. Must pass job related tests.

Special Requirements

Within one year of hire date, employee must become a qualified operator on the Department of Licensing's statewide computer system. After qualification, the employee will become a certified operator on the Department of Licensing's statewide computer system after completing 1800 hours of state licensing work.

Preferred Qualifications

Prior vehicle licensing experience. Coursework or further education in business, public administration or any related field preferred.

Knowledge and Abilities

Knowledge of :

Ability to :

Physical Requirement

Lifting boxes weighing up to fifty-five (55) pounds is required. The ability to stand and / or sit for four (4) hours or more at a time is required. The ability to keyboard for four (4) hours or more at one time is required.

Supervision

Employees are self-directed in carrying out daily transactions and recurring assignments. Receives general supervision from the Licensing Lead and / or Licensing Supervisor. Work is periodically reviewed to ensure conformance with policies, procedures, laws and required level of accuracy.

Working Conditions

The work is performed in an office environment with customer service counters. Snohomish County is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are provided upon request.

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