Program Manager

What are we looking for in our Program Manager?

Russell Tobin's client, a multinational business software company is hiring a Program Manager to work in Norcross, GA

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Employment Type : Contract / Remote

Location : Norcross, GA

Pay rate : $77-$82 / hr. DOE

Responsibilities :

• Mailchimp’s Ecosystems Programs & Operations team is looking for an experienced Senior Program Manager to join our dedicated team at Mailchimp.
• The suitable candidate will be responsible for providing training and enablement to various Mailchimp customer facing teams, such as onboarding, customer success, product support, and sales.
• They will ensure these teams are fully equipped with all the necessary knowledge and skills to aid customers in the efficient setup of Technology Partner integrations, such as Shopify, Facebook, Google, and Salesforce.
• Develop and execute training programs for human assistance teams on select technology partner integrations.
• Use proof points effectively underpinned by data, to verify and improve our training methodologies.
• Collaborate with cross-functional teams to gather necessary integration insights and stay abreast with latest trends in technology partner interactions.
• Supervise the creation of resource materials, such as user manuals and walkthroughs to support learning outcomes.
• Provide direct support and teaching to team members to expand their knowledge on integrations and product offerings.
• Establish and monitor key performance indicators to assure the effectiveness of the training programs.
• Pioneer the integration product knowledge management, and be the point person for guidance and support.

Required Skills :

• Proven success in developing and implementing scalable training & enablement programs in the tech industry.
• Excellent interpersonal, facilitation, and organizational skills.
• Ability to manage multiple stakeholders and projects simultaneously.
• Strong cross-functional collaboration and influential communication abilities.
• A customer-focused mindset and a passion for creating quality user experiences.

Requirements :

Minimum of 6-8 years of experience (preferably 10 years) in Program Management, Product Marketing Management, Product Education, or Sales Enablement - preferably in the technology sector.

Nice to have :

• Bachelor's Degree or above in computer science or engineering preferred
• MBA degree preferred
• Former Client Workers
• Process improvements and XFN communications
• Flexibility in working with different time zones with stakeholders

Benefits that Russell Tobin offers :

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

Rate / Salary : $77.00 -82.00 / hour