We are seeking a talented Media Designer to join our team in creating impactful, engaging learning and media solutions that drive performance and business outcomes. This role requires a unique blend of instructional design expertise, multimedia production capabilities, and visual design skills to develop customer-facing materials, training programs, and enablement content.
Key Responsibilities
- Design and develop engaging, effective learning experiences using adult learning principles and instructional design methodologies
- Create multimedia content including e-learning modules, videos, infographics, job aids, and interactive training materials
- Produce customer-facing enablement materials and marketing content that aligns with brand standards
- Collaborate with subject matter experts and cross-functional teams to translate complex concepts into accessible learning content
- Develop performance support systems including user guides, facilitation guides, and job aids
- Map customer journeys and create data-driven storytelling content for analytical solutions
- Ensure all materials meet accessibility standards (Section 508 compliance)
- Evaluate learning effectiveness using established models and iterate based on feedback
- Manage multiple projects simultaneously using agile methodologies
Instructional Design Expertise
Deep understanding of adult learning theory including andragogy, experiential learning, and accelerated learning principlesProven experience with instructional design models : ADDIE, SAM, and Agile Learning DesignExpertise in learning objectives alignment and assessment designKnowledge of microlearning and blended learning strategiesUnderstanding of accessibility standards (Section 508 compliance)Familiarity with evaluation models (Kirkpatrick Model)Video & Media Production
Storyboarding and scripting for video contentVoiceover and narration techniquesMotion graphics and animation basicsVideo editing for clarity, pacing, and engagementAbility to produce professional, customer-facing video materialsGraphic Design & Visual Communication
Proficiency in typography and color theoryExpertise in infographic and data visualization designUnderstanding of branding and visual identity alignmentKnowledge of accessibility in design (color contrast, legibility, alt text requirements)Ability to create compelling customer-facing materialsMarketing & CRM Enablement
Experience with customer journey mappingSkill in value proposition messagingAbility to create data-driven storytelling for analytical solutionsUnderstanding of customer enablement and marketing communicationsStrategic Thinking & Collaboration
Systems thinking and cross-functional alignment capabilitiesEmpathy mapping and user-centered design approachStrong feedback integration and iterative refinement skillsCreative problem-solving across multiple formats and mediumsExcellent collaboration and communication skillsTools & Software
Instructional Design & E-Learning
Articulate 360 (Storyline and Rise)Video Production & Editing
Camtasia (for screen recordings and simple edits)Graphic Design & Visual Development
Adobe IllustratorCanva ProMicrosoft PowerPoint (advanced animations and storytelling)Tableau , Power BI , OR Excel (advanced)Mind mapping tool (e.g., Miro, MindMeister, XMind)Confluence OR SharePoint (for documentation)Jira (for agile project management)Qualifications
Bachelor's degree in Instructional Design, Education, Communications, Graphic Design, or related field5+ years of experience in learning experience design, instructional design, or related roleDemonstrated portfolio showcasing instructional design projects, multimedia content, and customer-facing materialsExpert-level proficiency with Articulate 360 suiteStrong proficiency with Adobe Creative Suite (Photoshop, Illustrator, InDesign)Proven experience with video production and editing toolsExperience creating accessible content that meets Section 508 standardsStrong project management skills with experience using agile methodologiesExcellent written and verbal communication skillsPreferred
Degree in Instructional Design, Learning Technologies, or related fieldCertification in instructional design (ATD, eLearning Guild)Experience in CRM enablement or marketing content developmentBackground in data analytics or business intelligence trainingExperience working in cross-functional, matrixed organizationsE-learning modules created with Articulate 360 or similar toolsVideo content with examples of storyboarding, editing, and motion graphicsInfographics and visual communication piecesCustomer-facing training or enablement materialsExamples of accessible design implementationsData visualization or analytical storytelling content (if available)Hybrid schedule : 4 days per week onsite in Denver, CO officeCollaborative, creative team environmentFast-paced with multiple concurrent projectsCross-functional collaboration with marketing, product, and operations teams.
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