Medical Staff Services Manager

We are recruiting for a Medical Staff Services Manager to join our team!

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Department

Clinical Operations Admin

Job Summary

The Manager of Medical Staff Services administers the medical staff office credentialing and reappointment. Directs, plans, organizes, and manages the daily activities of the medical staff credentialing specialists and is responsible for preparation, organization, and follow-up involved in maintaining accreditation with The Joint Commission as it relates to Medical Staff Services.

Responsible for establishing and maintaining continuity in the planning, development, and implementation of standards applicable to the medical staff that relate to credentialing, privileging, bylaws, and rules and regulations.

Collects medical staff dues. Coordinates and provides support for medical staff committee meetings and support of administrative functions.

Collaborates in the FPPE and OPPE process.

Essential Functions :

Manages, instructs and reviews staff to complete all privilege packets accurately and completely to comply with TJC and NCQA standards.

Provides orientation for medical staff office employees. (20%)

• Coordinates credentialing process for Medical Staff and Allied Health Professional Staff. (20%)
• Monitors all incoming privilege packets, applications, and credentialing records for optimal distribution to facilitate timely and accurate retention of documentation.

Review and report on all staff and department credentialing and privileging each month. (20%)

• Identifies problems or opportunities for improvement, formulates solutions, involve others in the implementation as necessary and required. (20%)
• Assumes administrative responsibility for the Medical Staff Office including employee selection, evaluation, disciplinary action and termination. (10%)
• Attends Medical Staff Executive Committee and related meetings when necessary.
• Promotes positive interpersonal (customer) relationships with fellow employees, physicians, patients and visitors. Treats these individuals with courtesy, dignity, empathy and respect;

consistently displays courteous and respectful verbal and non-verbal communications.

• Adheres to, complies with and demonstrates support for the mission and values of Denver Health. Supports and adheres to the Denver Health Dozen
• Sets clear expectations for staff by developing job specific customer service expectations and behaviors for each position supervised;
• clearly communicates expectations to each employee and establishes the expectations as job requirements and performance evaluation components;

delegates responsibility / authority whenever possible.

• Has regular and predictable attendance.
• Identifies training and staff development needs of employees and ensures appropriate training provided. (5%)
• Performs QA function for bylaws and P & P's at least annually, or more frequently as needed. (5%)

Education :

Bachelor's Degree Required

Work Experience :

• 4-6 years Of experience in a hospital medical staff office Required and
• 1-3 years Of supervisory experience Required

Licenses :

CPMSM-Certified Professional Medical Services Management - NAMSS - Education Advocacy Patient Safety Required

Knowledge, Skills and Abilities :

• Working knowledge of accreditation process and standards, health care and credentialing industry, regulatory and legal requirements and other national standards is required.
• Experience working with medical staff governance processes is essential
• Possess excellent organizational skills, attention to detail, technical and analytical skills.
• Demonstrate discretion, diplomacy, and good judgment. Able to maintain a high degree of confidentiality and diplomacy.
• Strong leadership and conflict management / mediation skills.
• Ability to work independently and effectively with internal and external stakeholders at various levels of responsibility.
• Proficiency in the Microsoft Office suite of products ( Word, Excel, Access, Power Point) required.
• Experience using credentialing software (MD Staff) required.
• Familiarity with the Epic electronic medical record system preferred.

Shift

Work Type

Regular

Salary

$78, - $118, / yr

Benefits

Outstanding benefits including up to 27 paid days off per year, immediate retirement plan employer contribution up to , and generous medical plans

Free RTD EcoPass (public transportation)

On-site employee fitness center and wellness classes

Childcare discount programs & exclusive perks on large brands, travel, and more

Tuition reimbursement & assistance

Education & development opportunities including career pathways and coaching

Professional clinical advancement program & shared governance

Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF programÂ

National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

Our Values

Respect

Belonging

Accountability

Transparency

Denver Health values the unique ideas, talents and contributions reflective of the needs of our community. For more about our commitment to diversity visit :