Senior Account Manager (Mid-Atlantic Platform)

About Acrisure :

Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients.

We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.

Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years.

Our culture is defined by our entrepreneurial spirit and all that comes with it : innovation, client centricity and an indomitable will to win.

Job Summary :

Senior Account Manager to provide customer service for assigned commercial lines clients. They support the Producer and / or Account Executive by gathering and organizing data along with preparing quotes and proposals.

They are responsible for the daily service of their accounts.

Responsibilities :

• Obtain renewal position from carriers prior to renewal. Work with Producer and / or Account
• Executive ("AE") to develop strategy for retention of account at renewal.
• Prepare submissions for marketing and negotiate with markets as needed.
• Prepare Account Income statements for internal review at renewal.
• Build and maintain relationships with carriers and wholesalers.
• Assist in cross-selling of new lines of coverage and upselling for existing lines of coverage.
• Input and update customer and policy information in EPIC in real time.
• Maintain accurate and updated suspense file in EPIC in real time.
• Communicate professionally and accurately to answer customer and carrier questions via phone and email.
• Obtain information from clients for endorsements and renewals.
• Prepare presentations, including proposals, for client meetings.
• Work with Producer and / or AE to develop and monitor client service plans when requested.
• Prepare client dashboard for completion by Producer / AE.
• Manage Accounts Receivables to agency standards and facilitate collection of monies from clients.
• Prioritize workload with ability to handle multiple tasks.
• Know when to request assistance.
• Demonstrate flexibility and adaptability for changing priorities and deadlines.
• Oversee Assistant Account Manager's daily work and assign tasks to them.
• Work independently with minimal supervision.
• Keep AE and / or Producer fully informed of important activities on their accounts, including being sensitive to potential problems.
• Review client contracts to determine if they are compliant with the insurance requirements and suggest additional coverage as needed.
• Properly handle confidential and non-routine information.
• Have strong coverage knowledge and keep knowledge up to date.
• Provide back up to team members when they are out of the office.

Requirements :

• Ability to prioritize workload and handle multiple tasks.
• Demonstrate flexibility and adaptability for changing priorities and deadlines
• Excellent written and verbal communication skills.
• Strong interpersonal skills and ability to work with a variety of people / personalities.
• Knowledge of MS Office - Word, PowerPoint, Outlook, Excel
• Must currently hold a property and casualty license.
• Minimum of 5- years relative Commercial Lines experience.
• Four-year college degree or equivalent on the job experience within insurance.

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.

Acrisure.com / privacy / caapplicant.

To Executive Search Firms & Staffing Agencies : Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement.

All unsolicited resumes will be considered Acrisure's property, and Acrisure will not be obligated to pay a referral fee.

This includes resumes submitted directly to Hiring Managers without contacting Acrisure's Human Resources Talent Department.