Tour Coordinator (Community Liaison Worker L IV), Correctional Health Services

About NYC Health + Hospitals

NYC Health + Hospitals is the largest public health care system in the nation. We are a network of 11 hospitals, trauma centers, neighborhood health centers, nursing homes, post-acute care centers, and correctional health services.

We are a home care agency and a health plan, MetroPlus. Our health system provides essential services to 1.4 million New Yorkers every year in more than 70 locations across the city's five boroughs.

Our diverse workforce of more than 42,000 employees are uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.

Visit us at nychhc.org and stay connected on facebook.com / nycHHC or Twitter@hhcnyc.

NYC Health + Hospitals / Correctional Health Services is one of the nation’s leading correctional health care systems in quality of and innovations to care, and access from pre-arraignment through compassionate release.

In-jail services include medical, nursing, mental health, substance use treatment, social work, dental and vision care, discharge planning, and reentry support.

In addition to providing direct patient care in the jails, CHS leverages the resources of the nation’s largest municipal health care system to help discharged patients successfully return to their communities.

CHS is also a pivotal partner in New York City’s criminal justice reform efforts.

Job Description

Position Description :

Under the general supervision of the Tour Supervisor and with latitude for independent judgment and initiative, the Tour Coordinator (TC) assists in the oversight and management within Central Operations and clinics.

The TC participates in process monitoring and direct handling of department-specific requests. This may include handling telephonic and email requests, daily operational coordination tasks, interpersonal coordination, and conduct of daily, weekly, or periodic operational reports, including proper end-of-tour handoff and clinical staffing updates.

Preferred Skills :

• Strong written and verbal communication skills.
• Advanced Microsoft Office Suite proficiency including Excel and PowerPoint.
• Detail-oriented and strong organizational and follow-through to coordinate work plans, prioritize assignments and meet deadlines.
• High degree of professionalism, courtesy, strong work ethic, integrity, regard for confidentiality and ability to work with discretion on sensitive matters.
• Ability to adapt to new situations, collaborate with team members, and work under pressure with minimal supervision, when necessary.
• Knowledge of policies and programs utilized in the operation of a health care facility

Detailed Tasks :

• Assists in planning daily operational objectives through consultation with the Tour Supervisor on duty, clinical staff, and other associated healthcare fields to coordinate joint patient and management objectives.
• Assists in planning development and may conduct training programs to maintain personnel proficiency, use of new equipment, and implement methods and procedures.
• Act as an intermediary between Central Operations and DOC to ensure patient production for health care services.
• Monitors patient production and conducts regular visits to clinic areas or patient holding areas to ensure proper patient flow and to flag unnecessary delays in patient’s movement to DOC.
• Performs data entry and retrieval of records, lists, and statistical information; reviews statistical reports for accuracy and initiates procedures to resolve deficiencies;

compiles and enters data; makes calculations; and prepares charts, graphs, databases, summaries, and reports.

May provide administrative supervision for a comprehensive health service program of professional and non-professional staff and related health care personnel.

Minimum Qualifications

Five years of full-time experience in counseling, community work or community health activities in a government agency or community organization engaged in providing community services to the public, assisting members of the community in obtaining community services or maintaining liaison with schools, community organizations or other governmental agencies for the purpose of providing assistance and obtaining participation and support for implementation of community or public service programs;

including one year in the supervision of persons performing duties as described above.

A satisfactory equivalent. Study at an accredited college in sociology, psychology or other behavioral sciences may be substituted on a year-for-year basis for experience described in (1) above.

However, all persons must have at least one year of full-time supervisory experience as described in (1) above.

How To Apply

If you wish to apply for this position, please apply online by clicking the "Apply Now" button or mail your resume, noting the above Job ID #, to :

NYC Health + Hospitals / Correctional Health Services

Talent Acquisition

Human Resources Department

55 Water Street, 18th Floor

New York, NY 10041

Attn : Talent Acquisition

If applying online, please include your cover letter in the same file attachment with your uploaded resume.

NYC Health and Hospitals offers a competitive benefits package that includes :

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs
15 days ago