Documentation Support Contractor

A company is looking for a Documentation Contractor, Support - Remote.

Key Responsibilities

Collaborate with the support team to identify, document, and standardize support processes

Create and format clear, actionable Standard Operating Procedures (SOPs) for various support scenarios

Establish version control and review processes to keep SOPs updated as products and processes evolve

Required Qualifications

Proven experience developing SOPs for customer service or technical support teams

Excellent documentation skills with the ability to simplify complex processes

Strong interviewing skills to extract information from subject matter experts

Experience with documentation tools and knowledge base platforms

Understanding of quality assurance principles and performance metrics in customer support