$15.00 / Hour!- AM / PM Hours
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest.
You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
Compensation : $15 hourly
$15 hourly
Responsibilities :
- Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
- Communicate with housekeeping to make sure guest rooms are ready
- Bookkeeping : keep accurate records of all hotel guest account information
- Handle customer complaints as necessary
- Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
Qualifications :
- Must have graduated high school, received a GED or equivalent
- Has previous experience or working knowledge of Microsoft Office and reservation management systems
- At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
- Has experience answering telephone calls and troubleshooting stressful situations
- Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
About Company
Located in the trendy Strip District neighborhood, our Homewood Suites Pittsburgh Downtown Hilton™ hotel is convenient for all major businesses and corporations.
A variety of dining and entertainment options are easily accessible from our hotel, and Historic Strip District, which offers local flavors and crafts.
The hotel is only two blocks from Senator John Heinz History Museum, three blocks from David L. Lawrence Convention Center, and close to PPG Paints Arena, Heinz Field, PNC Park, and Duquesne University.
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