Front of House StaffMatter • New York, NY, US
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Front of House Staff
Matter • New York, NY, US
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job_description.job_card.job_descriptionPrevious experience in a customer service or hospitality role is preferred Excellent communication and interpersonal skills, with the ability to engage diverse customer groups Tech-savvy and comfortable with digital platforms and applications Ability to learn and articulate detailed menu information and company mission effectively
Matter Greeter Job Description
Position Summary
The Matter Greeter is a front-of-house hospitality role responsible for warmly welcoming guests and guiding them through our innovative ordering process. This individual will serve as the first point of contact, ensuring a positive and informative experience for customers utilizing our self-service kiosks and mobile app. They will be passionate about our company's mission and adept at clearly communicating our menu offerings
Key Responsibilities
- Greet all customers with enthusiasm and a genuine desire to assist
- Educate customers on the functionality of our kiosk and mobile app ordering systems
- Provide clear and concise explanations of menu items and ingredients
- Articulate the company's mission, vision, and uniqueness with respect to precision nutrition
- Proactively identify and address any customer questions or concerns regarding the ordering process or menu
- Troubleshoot and communicate minor technical issues
- Maintain a clean and organized ordering area, ensuring kiosks are operational and tidy
- Collaborate through expo to kitchen to ensure smooth order flow and customer satisfaction
- Gather customer feedback to contribute to continuous improvement of the ordering process and overall experience
Qualifications
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Front Of House Staff • New York, NY, US