Sales Director-BPO/CX | US (Travel & Hospitality Domain)

IGT Solutions - Director of Sales & Customer Success (Travel & Hospitality Vertical)

We launched in 1998 with a small team dedicated to enabling a better customer experience for a single client. Over the last 25 years, that small team has leveraged an entrepreneurial spirit to create a truly differentiated experience for some of the world’s most recognizable brands.

What started as an innovative force in the travel industry has now expanded to working with some of the world’s most disruptive and fast-growing technology companies (fintech, social, gig-economy, high-tech tools, etc.

along with global e-commerce and gaming companies. Whether it’s industry-leading social media support, booking travel arrangements, developing and supporting new video games, or monitoring cashier-less retail stores, IGT Solutions does it.

That small team is now over 25,000 employees across 31 locations in 13 different countries and expanding rapidly.

Why work at IGT Solutions :

IGT Solutions ( provides an industry-leading benefit package along with a competitive salary and an opportunity to grow along with us.

We are a people-first company and it shows with our extensive diversity, wellness, and engagement activities. We also provide opportunities to engage with, and learn from, our team members all around the globe.

You’ll have the opportunity to interact with different cultures and work together to help our clients enable a better experience for their customers.

What does it mean to be in a Director of Sales & Customer Success (DSCS) role at IGT Solutions?

As a Director of Sales & Customer Success, you are the key to the development of long-term successful relationships with prospects within your targeted industry that drive revenue growth and help industry-leading brands compete locally and globally.

You will work to find and develop new relationships with prospects promoting our extensive suite of omni-channel and digital solutions and you will be supported by a team of talented marketing, operations, and solution development experts.

You’ll have the opportunity to engage in a portfolio that includes some of the world’s most valuable brands as you leverage your experience to engage with senior executives across North America and around the globe.

Responsibilities :

• Being a trusted advisor to potential clients, harnessing the resources and capabilities of IGT Solutions to provide BPO & Digital solutions that create real business value
• Research targeted companies and develop a comprehensive sales strategy for identifying and acquiring new business within your assigned industry segment.
• Create account-based selling plans with goals, key activities, and success measures including the supportive resources and tools needed to reach individual and organizational goals
• Leverage your own network to help build your pipeline and reduce the time to proficiency
• Meet quarterly and annual sales revenue goals
• Coordinate with internal teams necessary to develop presentations and proposals for client pursuits
• Host site visits for potential clients to our various locations as needed across the globe
• Lead the negotiation process for new contracts with prospective clients
• Develop and maintain excellent relationships with new clients to make sure the committed results are achieved and the client is a promoter of IGT Solutions
• Utilize various sales tools for the development and tracking of opportunities through the sales cycle including Salesforce and others
• Work closely with other sales team members to maintain a supportive team culture
• Partner with the marketing team to support demand-generation efforts and events
• Travel as needed to participate in industry-specific conferences to generate new opportunities

Requirements :

• You don’t have to worry about the daily drive into the office. This is a remote work position but you will need an adequate space to work, sufficient Internet bandwidth, and a quiet space with little to no background noise
• 12-15 years of very successful enterprise sales experience within the targeted industry of Travel / Airline / Hospitality domain
• Must have extensive experience selling and presenting to the highest-level decision-makers (C-level Executives)
• A very positive attitude and entrepreneurial spirit (we’re building something special here) along with strong written and verbal language skills
• Tech-oriented with knowledge of contact centers, customer service, back-office operations, and AI / ML
• Be a superstar salesperson who thrives in a global, collaborative, fast-paced environment.
• Disciplined and self-motivated with the ability to work on your own and deliver strong results
• Show integrity in all aspects of the position by doing the right thing, taking responsibility, and delivering on the promise.
• Experience using Salesforce, ZoomInfo and other sales-related tools is helpful
• Excellent team building, sales, customer service and interpersonal skills
• Ability to travel as needed for meetings, events, conferences, client site visits, and more.

IGT Solutions is an equal opportunity employer and we make sure all of our employees around the globe are comfortable bringing their authentic selves to work each day.

Please share your resume at [email protected]