POSITION SUMMARY
This is a field position supporting the Indianapolis and Cincinnati area. The ideal candidate should or be willing to reside in this area.
The Operations Consultant is responsible for the tactical execution of the brand strategy and ensures the integrity of the CKE Restaurants Brand Experience (Carl’s Jr.
and / or Hardee’s) through consistent measurement of standards and associated coaching and training.
The Operations Consultant measures and coaches operational excellence in order to enhance guest experience, drive revenue and royalties for the company, and drive optimal execution for the franchisee.
ESSENTIAL FUNCTIONS
May perform any or all of the following duties :
- Serves as a role model for QSC standards and CKE Core Cultural Values : being Service Oriented, Action-Oriented, Accountable, and People-Focused, with an Entrepreneurial Spirit.
- Provides an independent and factual assessment of operational conditions to ensure that CKE Restaurants standards are maintained, and all policies, procedures and practices are in place and executed to standard.
- Conducts unbiased operations assessments in restaurant and provides necessary coaching and training to ensure deficiencies are corrected.
Validates full integration of new standards and processes.
- Identifies operational gaps and provides appropriate training and coaching to the restaurant teams including operational standards and LTO execution.
- Provides updates to key stakeholders (e.g. Franchise Business Consultant, Franchise / Field Operation Directors, Quality Assurance, Legal) regarding franchise compliance issues.
- Provides written communication and reporting that includes documentation of any practices that fall outside the Brand guidelines;
develops course-correction roadmap and process improvement timeline / initiates additional support required to realign franchisees with brand standards.
Recognizes and rewards excellent performance.
This role is eligible for a remote work arrangement. Candidates must live in a Company-approved state which include the following : AL, AZ, AR, CA, CO, DE, FL, GA, IL, IN, KS, KY, MD, MI, MN, MO, NC, OH, OR, SC, SD, TN, TX, UT, VA, WA, WV, WI.
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