NYC | Head of Dining Operations & Concierge | Luxury Card Services

Madison CollectiveNew York, NY, US

job_description.job_card.variable_days_ago

serp_jobs.job_preview.job_type

serp_jobs.job_card.full_time

job_description.job_card.job_description

Job Description

DESCRIPTION :

Luxury, members-only concierge service known for unlocking access to world-class dining, luxury travel, and lifestyle experiences is seeking an experienced Head of Dining Operations & Concierge based in New York City. In this role, you will lead the most ambitious dining access initiative in the world. You’ll manage our nationwide dining concierge operation — from staffing and training to fulfillment rates and direct relationships with top restaurants. You won’t be booking tables yourself — you’ll be building the system, standards, and partnerships that allow our team (and AI) to deliver with speed, precision, and taste. You’ll be responsible for overseeing a team that’s handling daily reservation requests from VIPs, maintaining relationships with hard-to-access venues, and ensuring our company continues to outperform any other card or concierge when it comes to dining. This is a foundational role — both operational and strategic — at the center of what makes us exceptional.

Our members are discerning, high-spending individuals who rely on our company for insider access, curated service, and unmatched reliability. Our company is backed by world-class investors and has multiple years of runway ahead. Our team is lean, senior, and fast-moving, with experience at all major leading tech companies and fast growing startups.

What You’ll Own :

Manage and grow the dining concierge team — hiring, training, and setting KPIs across key markets
Build SOPs and internal systems to streamline how dining requests are triaged, fulfilled, and escalated
Own relationships with top restaurants and hospitality groups — from ongoing partnerships to new deal flow
Define and enforce the quality bar for response time, fulfillment rate, and member satisfaction
Collaborate closely with our product and AI teams to integrate tooling and workflows that improve speed and scale
Monitor data on member demand, city-specific inventory, and team performance to inform roadmap and strategy
Represent our dining capabilities in conversations with high-profile members, partners, and investors

REQUIREMENTS :

7–12+ years in high-end hospitality, dining, or concierge roles

Experience managing teams in fast-paced, high-stakes environments (e.g. top restaurants, member clubs, or luxury service organizations)

Deep understanding of the world of hard-to-book restaurants and VIP clientele

A proven operational track record — you’ve built and scaled systems, not just answered requests

A service-first mindset — you sweat the details and genuinely care about member outcomes

Bonus : Experience at a startup or working cross-functionally with tech / product teams

BENEFITS :

Competitive salary ($160-200K + Equity DOE)

Stock options and 401K

Full health benefits (medical, dental, and vision insurance).

Company Card

High-caliber team : Work alongside experienced operators and technologists building something genuinely new

Opportunity to be an integral part of a brand that is creating a new standard of financial services and lifestyle membership — entering the ground floor of a fast-growing, category-defining company.

EOE - We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

serp_jobs.job_alerts.create_a_job

Concierge • New York, NY, US