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Sr Manager, Dispatch

Sr Manager, Dispatch

Frontier Group HoldingsDenver, CO, US
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Sr Manager, Dispatch

At Frontier, we believe the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. This is more than our taglineits our driving philosophy. Every member of Team Frontier has an important role to play in bringing this vision to life. Our successful business model allows travelers to take advantage of our fast-growing route network while our bundled and unbundled pricing options allow our customers to personalize their travel experience and only pay for the services they needsaving them money along the way.

Low Fares Done Right is our mission and we strive to bring it to life every day. Our 'Done Right' promise means delivering not only affordable prices, but making travel friendly and easy for our customers. To do this, we put a great deal of care into every decision and action we take. We must be efficient with the use of our resources and make smart decisions about how we run our business. We must also innovate and be pioneerswe're not afraid to try new things. While our business requires us to fly high in the air, we also consider ourselves down-to-earth in our approach, creating a warm and friendly experience that truly demonstrates Rocky Mountain Hospitality.

The Senior Manager of Dispatch is responsible for the supervision, scheduling, and training of the Frontier Airlines Aircraft Dispatchers and Dispatch Shift Manager.

Essential Functions :

  • Responsible for Dispatcher workflow to ensure all flights are checked, monitored, analyzed for weather conditions over regular and alternate routes.
  • Ensure Dispatchers comply with all FAA and Company regulations and procedures which include Dispatcher coverage of all individual flight planning, releases, aircraft routing, flight monitoring, weather and operation advisory service duties.
  • Ensure Dispatchers provide all Pilots in Command with available information of meteorological conditions including adverse weather phenomena, such as clear air turbulence, thunderstorms, low-level wind shear, and irregularities of facilities and services, which may affect the safety of the flight.
  • Recruit, train, and motivate Dispatchers to ensure department operations operate at maximum efficiency.
  • Maintain dispatcher training records to ensure compliance with FAR's.
  • Maintains system for generating dispatch release including flight plan, weather briefing and runway analysis.
  • Maintains all related databases including company routes (ATC coordination) and alternate airports.
  • Administer TWU Labor Agreement for Dispatchers including first level grievances.
  • Recruit, train, and motivate Load Planners to ensure department operations operate at maximum efficiency.
  • Maintain load planner training records to ensure compliance with FAR's.
  • Develop and maintain departmental manuals, to include the Dispatch Operations Manual, Dispatch Training Manual, and Enhanced Weather Information Systems Manual.
  • Develop and coordinate all initial and recurrent training programs for Dispatchers in conjunction with Flight Operations Training.
  • Administer SMS in the Dispatch department.
  • Perform hazard identification and safety risk assessment, including change management.
  • Ensure the effectiveness of safety risk controls.
  • Promote safety by ensuring all department personnel are properly trained and communicated SMS awareness, safety critical information, why safety actions are taken, and why safety procedures are introduced or changed.
  • Advise upper management on the performance of the SMS and any need for improvement.
  • May accept Blue (minor) risk determinations as defined in Frontier's Company Risk Matrix.

Other Functions :

  • Provide Director and VP of SOC, with reports of irregular operations that are related to Dispatch and Load Planning.
  • Maintain dispatcher qualification and perform Dispatcher duties when workload requires it.
  • Provide support to Director, SOC when required.
  • Participate in charter coordination with regard to dispatch / load planning operations.
  • Recommend changes to the Flight Operations Manual and Operations Specifications.
  • Manages dispatch / load planning work schedules and payroll.
  • Assist Director of SOC in development and administration of Dispatch Budget.
  • Maintain cost controls in the area of overtime spend.
  • Assist Director of SOC in determining and maintaining appropriate staffing levels for Dispatch and Load Planning operations.
  • Ensure the Dispatch office has all the necessary facilities, workspace, equipment, and supporting services as well as the appropriate work environment to ensure operational control, safety, and security requirements are met.
  • Act as liaison to the FAA and external service providers in regard to Dispatch related items.
  • Research and implement systems / software and enhancements to improve operation efficiency.
  • Qualifications :

  • Dispatcher license required
  • 5 years of commercial air carrier operation in a dispatcher capacity
  • 3 to 5 years supervisory experience or equivalent
  • College degree or equivalent experience required
  • Demonstrated leadership and team building skills required
  • Demonstrated ability to teach less skilled professionals to reach their optimum competencies
  • Prior Union negotiation and work experience preferred
  • Knowledge, Skills and Abilities :

  • Ability to train and motivate subordinates in an efficient team environment
  • Demonstrate proficient skill level of SABRE / Jeppesen (Dispatch Manager, Flight Trac) and Flight Explorer (ASD) and AeroData software
  • Excellent communications skills and ability to interact with various departments and airport personnel
  • Equipment Operated :

    Standard office equipment, including PC, copier, fax machine, printer

    Work Environment :

    Typical office environment, adequately heated and cooled

    Physical Effort :

    Generally, not required.

    Supervision Received :

    Considerable Latitude : The incumbent establishes methods and procedures for attaining specific goals and objectives, and receives guidance in terms of broad goals. Only the final results of work are typically reviewed.

    Positions Supervised :

  • Dispatchers, Load Planners and the Dispatch Shift Managers
  • Salary Range : $110,114 - $146,157

    Please note : this posting will expire on or before 10 / 31 / 2025.

    At Frontier Airlines, we wholeheartedly support and have a strong commitment to Equal Employment Opportunity (EEO) and Affirmative Action. Frontier is committed to providing equal employment opportunities for all persons regardless of race, color, religion, gender, gender variance, sexual orientation, age, genetic information, marital status, national origin, citizenship status, disability, military, veteran status, and any other basis protected by federal, state, or local laws. Diversity is an essential part of our success. Our company flourishes because of the unique backgrounds, skills, and ideas that our team members contribute every day. We salute and actively recruit veterans. Military experience is valuable and transferable to many of the positions essential to the operations of our airline. Frontier Airlines is a Zero Tolerance Drug-Free Workplace. All prospective DOT safety-sensitive employees are subject to pre-employment testing for the following drugs and their metabolites : Marijuana, Cocaine, Amphetamines, Opioids, and Phencyclidine (PCP). Further, any DOT safety-sensitive job applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier. Disclaimer : The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Please be advised that duties and expectations of this position may be subject to change. Colorado Residents : In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

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