Urban Youth Academy - Front Desk Assistant

Job Description

Job Description

Job Title : Urban Youth Academy Front Desk Assistant

Job Summary : The Kansas City MLB Urban Youth Academy is a nonprofit organization with the mission to empower Kansas’s City’s youth through baseball, softball, academic and social opportunities to be the leaders of tomorrow.

This position will be housed at the Urban Youth Academy. The incumbent will play a key role in fostering a welcoming and professional atmosphere for the organization.

As the first and last point of contact for UYA guests, this role is crucial in ensuring a positive guest experience. Responsibilities include greeting guests, providing information, and addressing concerns to maintain a high standard of guest satisfaction and a friendly environment.

Position Accountabilities / Responsibilities :

• Welcome visitors to the UYA during operating hours, clearly communicating the schedule of activities and answering questions about where different activities are being held.
• Serve as a skilled and effective communicator to minimize confusion and direct guests efficiently, given the multiple activities happening throughout the day.
• Answer phone calls, take messages, and distribute them to the appropriate employees
• Monitor security cameras and maintain awareness of who is entering or in the immediate vicinity of the Academy.
• Receive and distribute packages and mail delivered to the Academy.
• Use the lobby TV and TripleSeat scheduling software to reference the day’s events.
• Ensure the correct team or party is on the field they have been assigned
• Be knowledgeable about UYA programming to adequately answer parents’ questions (e.g., sports offered, age groups eligible, session schedules).
• Ensure all guests, whether open gym participants, contractors, or programming parents, correctly log in via the iPad at the front desk or by the QR code posted throughout the Academy.
• Help resolve any conflicts that may arise or refer to a full-time employee on site.
• Maintain the cleanliness and organization of the front desk, lobby area and concessions stand.
• Represent the Royals Organization in a professional manner .

Position Qualifications, Skills, and Experience Required :

• High school diploma or equivalent
• Clear and effective communicator
• Superior interpersonal skills
• Strong organization skills
• Demonstrated experience taking instruction and performing duties as assigned.
• Dependable and trustworthy

Physical Requirements :

• Ability to lift items weighing as much as 25 pounds
• Must be able to work in a seated position for majority of workday
• Must be able to be productive utilizing a computer keyboard and telephone
• Must be able to be productive in a work environment where the noise level can be high at times
• Must be comfortable walking to navigate the facility to access the office, concourse, etc.
• Must be able to work extended hours and / or weekends as required by deadlines and event scheduling

The physical demands described here are representative of those that may be met by an employee to successfully perform the essential functions of this job.

This role is a Part-Time, Non-Exempt opportunity that is not eligible for Company Benefits, 401K, and PTO. The schedule for this position is dependent on our team schedule and is subject to change.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, the Kansas City Royals will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations applicable local, state and / or federal law.

As part of its commitment to make reasonable accommodations, the Club also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations.

Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek.

Any applicant who requires an accommodation in order to perform the essential functions please inquire with Human Resources by email at [email protected].

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law