Security Supervisor- Corporate Los Angeles

POSITION SUMMARY : The Security Supervisor will be responsible for overseeing the effective management of daily routine under the guidance and leadership of the Security Manager and management.

The Security Supervisor is responsible to ensure that the security hosts comply with the Security Standing Orders pertaining to the venue during their shift.

The Security Supervisor is also responsible for the protection, safeguarding, security of assets, personnel, customers, and all visitors, as well as assisting in staff training, recruitment, counseling and progression.

GUEST SERVICE REQUIREMENTS :

• Provide a friendly, personal demeanor with a willingness to interact
• Provide professional and friendly guest services
• Commits self to the below listed Company values, and acknowledges dedication to providing excellent guest service for our Guests and our internal team, at all times

SAFETY REQUIREMENTS :

• Ability to work safely and prevent personal injury
• Commitment to the safety of fellow co-workers and our guests, and the ability to demonstrate that commitment through daily actions

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO :

• Maintain professionalism at the work place and with co-workers and patrons
• Be attentive to all company related events and upcoming venues and changes
• Keep a proper and professional appearance and attitude
• Responsible for maintaining the workstation in a neat and orderly fashion
• Maintain and promote a friendly atmosphere for customers and staff
• Comply with added hours or time frame after scheduled shift as needed
• Provide customers with information and directions
• Maintain up to date knowledge on identification types / feels / textures
• Maintain up to date knowledge of persons of interest who may be denied entrance into our venue or past employees who have been 86’ed from the venue
• Maintain up to date knowledge of VIP customers / clients as well as hotel executives
• Responsible for protecting Company Group assets
• Assist the management in various tasks
• Review and edit incident / accident reports for completeness and accuracy
• Interact and assist Manager on Duty and supervisors as necessary to provide adequate security protection
• Submit written reports of any breach of laws, regulations, policies and procedures to the Security Manager
• Assist in any internal or external investigations conducted by Gaming Board, Casino Management, Human Resource or authorized local authorities Enforces policy and procedures, rules, and regulations and Gaming requirements
• Initiate disciplinary actions on subordinates
• Impart departmental training and coaching to subordinates
• Assist with scheduling and hiring of Security hosts
• Must be able to perform the duties of all Security positions
• Ensure all employees are complying with regulations, ordinance, MICS, gaming, Company policies and procedures
• Patrol the venue premises to ensure the safety of customers and employees
• Maintain an accurate inventory of all radios and other equipment used by Security personnel
• Respond to emergency incidents and take actions as necessary
• Provide for and / or schedule additional security as needed
• Take required enforcement action for violations of County and State laws and if warranted, may call local authorities for assistance
• Patrol Venue premises and assists guests as needed
• Assist in instructing and training staff
• Assist in the training of department staff and developing and implementing standard operating procedure manual for the department
• Review all incident reports and provides statistical data to management
• Prepare reports and correspondence as required
• Inform management of any complaint, comments or incident
• Appear in dress code for all shifts at your scheduled time
• Related duties as assigned
• Assist and / or completes additional tasks as assigned

IN ADDITION TO THE AFOREMENTIONED ESSENTIAL JOB FUNCTIONS, THE POSITION WILL BE EVALUATED ON THE FOLLOWING LEADERSHIP QUALITIES :

• Accountability
• Development
• Working relationships
• Judgment
• Quality of work
• Job skills knowledge
• Productivity
• Dependability
• Punctuality
• Adherence to Policy
• Verbal communication
• Attitude
• Manageability
• Teamwork
• Guest satisfaction

EDUCATION / REQUIREMENTS :

• High School Diploma Preferred
• Minimum of one (1) year of similar experience
• Proof of eligibility to work in the United States
• Valid Driver’s License
• 21+ years of age
• Possession of or the ability to possess all state and venue required work cards
• Maintain a professional, neat and well-groomed appearance adhering to Company standards

WORKING KNOWLEDGE REQUIREMENTS : - Windows Microsoft Office - Nightclub, bar, and lounge operations - High volume operations

SKILLS :

Ability to portray a polished and professional posture, stance - Ability to create and maintain service rapport through corporate philosophy - Must have strong problem-solving skills - Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the general public - Ability to maintain a high level of confidentiality - Ability to write reports, business correspondence and procedure manuals - Ability to demonstrate a positive attitude at all times - Ability to keep an open and objective view - Ability to listen empathetically and be respectful at all times - Ability to maintain composure and stay focused - Ability to maintain personal integrity - Ability to work as a team, stay organized, handle various projects at one time, follow up and make accurate decisions - Ability to handle a fast-paced, busy, and somewhat stressful environment, and work under pressure and meet deadlines

PHYSICAL DEMANDS :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Must have good positive energy to make it through the day
• Must be able to read the computer monitors
• Must be able to print legibly for guests to read
• Must be observant and quick to respond to various situations
• Must be able to move quickly through work and set the pace in the office and / or venue - Must be able to sit and / or stand for extended periods of time - Must be dexterous and able to participate in all service aspects.
• Must be able to twist, tow (push or pull), reach, bend, climb and carry as necessary- Must be able to push and lift up to 50 lbs.
• Ability to use hands to handle, or feel objects, tools or controls
• Ability to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl
• Ability to talk, hear, taste, smell, and see to include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

WORK ENVIRONMENT & SCHEDULE :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Work indoors and / or outdoors, exposed to hot and / or cold surfaces, steam, and wet floors
• Work in an environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends upon guest volume
• Nightclub, bar, pool and / or lounge environment
• Involves constant public contact
• Fast paced, high volume, high energy
• Hours may be part-time (less than 30 hours per week)
• Schedule could exceed 30 hours per week and may include overtime when approved by management - Work varied shifts to include days, nights, weekends and holidays

SECURITY RESPONSIBILITIES :

• Security Level High
30+ days ago