Assistant Manager of Luxury Retail Boutiques

Job Description

The Retail Assistant Manager role is a full-time management position responsible for all aspects of managing retail stores on property.

Accountable to delivering sales plan through effective management / delegation of store and operational tasks. Retail Assistant Manager reports to the Retail Manager while supervising sales leadership team and store sales associates.

Summary of Responsibilities :

Reporting to the Retail Manager, responsibilities and essential job functions include but are not limited to the following :

Building High Performing Teams :

• Attract, hire, develop, inspire and retain top talent
• Coach, develop to maximize the success and selling potential of all sales associates
• Set and reinforce clear and aligned expectations, performance, results and accountability with all associates
• Effectively and fairly manage and drive high performance of all associates in all boutique’s shops on property
• Ensure onboarding and continued training of the associate team in all boutique’s shops on property
• Positively communicate personal and outlet sales goals (Budget, Average Daily Sales, Units Per Transaction, Employment Engagement Survey) promotions and incentives to team.

Selling Effectiveness :

• Analyze the business and create / communicate clear action plans that optimize results and ensure effective execution of all initiatives
• Ensure team communication; reinforcing that retail leadership at every level are focused and accountable to selling
• Develop and grow a highly satisfied and loyal customer base through team follow up and accountability
• Develop and drive company selling strategies that will be implemented by the retail leadership team
• Develop shopping experience initiatives in all boutique’s shops on property
• Implement company selling strategies in all boutique’s shops on property

Live the Culture :

• Make good, fact-based shopkeeper decisions that keep the store full and abundant
• Build a store environment that is sharply focused on consistently delivering exceptional shopping experiences
• Lead consistent focus on delivering engaging customer experiences
• Promote the culture of colleague recognition in all boutique’s shops on property
• Build a team that works well together based on the needs of the division

Operational Excellence :

• Direct inventory management activities
• Proactive Outlet Operation Execution (Business Preparation, Management Coverage, Communication)
• Accountability of all outlet financials Labor management, Control Costs -Food Cost, Beverage Cost, COS, All Operating Expenses
• Execute updated floor sets and product change over in outlets based on needs of the business and seasonal periods.
• Act as manager on duty, when scheduled, to address customer service, vendor concerns, maintenance issues,
• Partner with the sales lead team to support action plans that optimize results and ensure effective execution of operational initiatives
• Accountability of all policies and procedures in all boutique’s shops on property
• Incorporate Loss Prevention and safety messages into daily operations
• Maintain OSHA requirements to ensure the outlets are a safe working and shopping environment.

Daily Meetings & Tasks

• Retail Leadership floor presence
• Starbucks food order, beverage requisition
• Daily Retail break schedule and execution
• Prepare for and conduct morning and afternoon pre shift team meetings
• Check off side work lists for Starbucks and Provisions teams
• Daily division void log follow up & accountability
• Daily Provisions merchandise pull
• Starbucks cash tip distribution
• Storeroom walkthrough
• Daily TAS management & candidate interviews
• Review daily AVERO commentary, Assistant Retail manager follow up and accountability
• Silverware Champion duties
• Update Trello

Weekly Meetings & Tasks

• Prepare agenda and facilitate weekly retail leads meeting
• Review and submit weekly buyers reports for all shops, Retail Manager to approve, Retail leads follow up and accountability
• Weekly direct report one on one meetings
• Weekly one on one with Retail Manager
• Attend and present division update in weekly OPS meeting with Retail Manager
• Review and submit retail commissions
• Review and submit Starbucks Hours for Gratuity
• Review and submit bi-weekly Timesaver reports to Payroll , Retail Manager to approve

Monthly Meetings & Tasks

• Prepare and facilitate monthly P&L review
• Prepare P&L commentary and review with Retail Manager
• Create, schedule, and execute internal health inspections with Retail Supervisor
• Create and distribute Monthly Budget Calendars
• Execute monthly shop inventories in partnership with Retail Storeroom Manager

Quarterly Meetings & Tasks

• Create and schedule quarterly shop deep cleaning
• Review Team training needs developing training programs

Annual Meetings & Tasks

• Submit Retail leads reviews / developmental plans, Retail Manager to Approve
• Ensure completion of all shops hourly reviews and development plans, Retail manager to Approve

Other Operating Purchase Requests & Approvals

• Assistant Retail Managers to submit purchase request to Retail Manager to review with Director of Retail
• Purchase requests are approved by Director of Retail

Qualifications

• 3+ Years Retail Sales Management Experience
• Must be fluent in Timesaver, Excel, Word, Power Point, Publisher, POS
• Must have Maricopa County Food Handlers Card and AZ Liquor Server Certification
• Proven ability to drive sales results through a strong level of business acumen
• Demonstrated success in talent development / management
• Strong communication skills and ability to foster a customer focused selling culture
• Availability for varied weekly shifts including weekend, closing and peak shifts

Additional Information

Your team and working environment :

A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion :

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https : / / careers.accor.com /

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS