EXECUTIVE HOST - CASINO

Job Description

Job Description

Overview

POSITION SUMMARY :

The incumbent in this position is responsible for developing and coordinating programs to attract and host mid- to high-limit players to ensure guest satisfaction and repeat visits. The incumbent is also responsible for developing and establishing relationships with Hard Rock Rockford midrange gaming guests in order to encourage return visits and create guest loyalty. The position is called upon to interact frequently with mid- to high limit guests and make decisions regarding extensions of complimentary services and / or goods.

Responsibilities

ESSENTIAL FUNCTIONS :

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Maximize customer development (new and existing) of higher worth guest and develop qualified players with the goal of growing a critical source of revenue working closely with the Director Player Development.
• Establish, coordinate, and lead both on and off-site events for high limit guests.
• Capture and evaluate competitor information and provide feedback to the Director Player Development.
• Maintain up to date knowledge of all gaming machines, table games, promotions, special events and tournaments.
• Respond to guest requests, concerns, and complaints in a timely and complete manner.
• Grow customer share and increase gaming revenues from both slot and table guests.
• Generate incremental business, drive additional trips from loyal guests, utilizing written communication and telemarketing.
• Use computer database to identify target guests.
• Proactively develops events with other departments within marketing to develop additional guest relationships.
• Must maintain accurate knowledge of marketing promotions and maintain a high level of visibility on the casino floor.
• Always display positive and professional attitude and presentation when communicating with guests.
• Maintain strong relations with VIP Services and outside vendors to ensure that all complimentary interfacing and expenses are accurate and consistent with agreed upon arrangements.
• Must be flexible schedule including nights, weekends, holidays with the understanding days off will fluctuate.
• Adheres to all Illinois Gaming Regulations.

NON-ESSENTIAL JOB FUNCTIONS

KNOWLEDGE OF :

ABILITY TO :

Qualifications

EDUCATION AND / OR EXPERIENCE REQUIREMENTS :

(Related education and experience may be interchangeable on a year for year basis)

Bachelor’s in business, Marketing or related field or 3-5 years host experience or previous gaming experience dealing with high Asian clientele preferred; or an equivalent combination of education and / or work experience. Prior experience in the Gaming industry required.

ADDITIONAL REQUIREMENTS : (Licenses, Certifications, Testing, etc.) :