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Software Sales and Support Specialist

Software Sales and Support Specialist

Amada America, Inc.Lansing, MI, US
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Overview

Promotes the sale of Amada software and peripherals within assigned territory. Conducts on-site support to set up the software parameters to match the machine's specifications to take full advantage both have to offer. Assists Sales Engineer in all phases of software sales to new machine sales. Promotes upgrade business within territory and supports training of new functionality.

ESSENTIAL FUNCTIONS

  • Promote and sell Amada software (VPSS 3i / 4ie, Bend / Blank, AP100US) and related peripherals.
  • Assist Sales Engineers in software setup for new machines and upgrades.
  • Conduct on-site software installation, configuration, networking, and demonstrations.
  • Respond to customer inquiries and provide technical support.
  • Support software training for new functionality and upgrades.
  • Maintain sales activity and support reports in Infor CRM.
  • Prepare software sales quotes for new, updated, or upgraded products.
  • Provides technical information to Sales Engineers and Product Managers.

NON-ESSENTIAL FUNCTIONS

  • Prepares special reports, as needed.
  • Assists in projects / duties within the company or department.

    • KNOWLEDGE

  • Experience with Amada software applications or CAD / CAM programming.
  • Background in sheet metal manufacturing, job shops, or engineering.
  • Basic networking and software installation skills.
  • Excellent communication skills (verbal and written).
  • Highly organized, detail-oriented, and self-motivated.

    • SKILLS

  • Knowledge of Amada Software.
  • Computer knowledge (word processing and spreadsheets).
  • Excellent communication skills (verbal and written), detailed-oriented.

    • TERRITORY

  • Ohio, Michigan and Indiana

    • REPORTING RELATIONSHIP

  • Product Manager

    • SUBORDINATE STAFF

  • None

    • TRAVEL

  • Extensive travel within assigned territory - 3 days a week.

    • WORKING CONDITIONS

    LIFTING : Average Weight : 10-50 lb. Frequency : Daily. Requires ability to bend, lift, stoop, reach, stand, crawl, and climb.

    Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws.

    J-18808-Ljbffr

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    Sales Support Specialist • Lansing, MI, US

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