Benefits / Perks
- Competitive Compensation
- Paid Time Off
- Career Growth Opportunities
Job Summary
We are seeking a Customer Service Representative to join our E-Commerce team. In this role, you will process orders and communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company.
The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Responsibilities
- Receive a high volume of inbound calls and emails
- Identify the reason for the customer’s call, collect relevant information, and provide solutions
- Refer to premade scripts for a variety of customer service topics
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Meet personal and team quotas
- Attend trainings to maintain up-to-date skills and knowledge
Qualifications
- High school diploma / GED
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
- QuickBooks Enterprise experience preferred
Senior Bilingual Customer Service Representative - Remote USA
A company is looking for a Senior Bilingual Customer Service Representative - Spanish-English - Remote USAKey Responsibilities:Answer incoming communications from customersConduct research to provide answers for customers to resolve their issuesRequired Qualifications:1 year or more of customer serv...
Customer Service Representative - TurboTax
The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following:. We're looking for enthusiastic individuals who are eager to lea...
Estimator/Customer Service Representative
We are seeking a dedicated Customer Service Representative (CSR) to join our team at our body shop. The CSR will be responsible for providing exceptional customer service, addressing customer inquiries and concerns, scheduling appointments, coordinating with technicians, and ensuring a smooth and sa...
Spa Customer Service Sales Representative
We can teach you everything you need to know about the spa industry - all we need is YOU to bring your excellent customer service skills!. Have excellent customer service to members and guests, while building relationships that last. Hand and Stone Massage and Facial Spa, is seeking a Sales Consulta...
Customer Service Representative - Drayage
As a Drayage Representative, you will be responsible for growing and maintaining carrier relationships, coordinating shipments, negotiating freight rates with sales reps/clients, and providing excellent customer service in Drayage / Ocean Container freight. We believe that inspiring our employees an...
Customer Service Representative, PT 3rd Shift
Customer Service Representative. We want you to join our team as a Customer Service Representative. As a Customer Service Representative, you will enjoy:. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards...
Customer Service Representative - TurboTax (WFH) Receive $300 bonus for 5 days of training
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. Lead Generation (the ac...
Healthcare Customer Service Representative
Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. Customer service experience preferred. Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powere...
Customer Service Representative
Customer Service Representative. We want you to join our team as a Customer Service Representative. As a Customer Service Representative, you will enjoy:. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards...
Customer Service Representative
The Client Services Coordinator is an invaluable member of the hospital team who works directly with our Hospital Manager and supporting medical staff to provide gold standard client service while maintaining a smooth and efficient flow of clients and patients through the animal hospital. Follows es...