Principal, Product Manager - Marketplace ML Platform

Position Summary

Please read the following job description thoroughly to ensure you are the right fit for this role before applying.

Marketplaces have become an integral part of the global economy, providing a platform for buyers and sellers to connect and transact.

However, with the increasing complexity of online marketplaces, the risks associated with them have also multiplied. As a result, detecting and mitigating risks from bad actors while enabling good seller experience, and ensuring compliance with regulations have become crucial for Walmart.

The Walmart Marketplace Risk and Platforms team builds products to enable Sellers' growth by adhering to our marketplace standards, including legal, regulatory, and performance requirements while reducing fraud to Walmart and to our customers through proactive risk detection, real-time monitoring, and actioning on risk enforcements.

What you will do

As the Principal Marketplace Risk Platform product manager, you are strategic, passionate, innovative, resilient, and empathetic.

You will work with cross-functional teams comprised of business, engineering, design, product, research, and analytics to deliver exceptional platform products, features, and experiences that empower the growth of the millions of businesses on our platform while ensuring the right guardrails are in place throughout the lifecycle of the Seller journey to keep bad actors out and maintain trust in Walmart brand amongst our customers.

In this role you will :

• Define Risk Platform product vision, strategies, and OKRs based on business goals, seller needs, market and fraud trends, and risk best practices.
• Drive product roadmaps, align business and technical requirements, oversee product execution, and mitigate risks.
• Utilize Platform metrics and analytics to make informed decisions and refine product strategies.
• Think proactively on how to continuously improve our products for effective risk detection and mitigation of fraud, compliance, and performance risks.
• Embrace an agile work ethic, adopting a test and learn mentality to continuously improve and adapt products based on feedback and evolving needs.
• Promote and enforce product excellence best practices. Build, coach, and inspire the team.
• Establish and nurture relationships with key stakeholders and partners, prioritize initiatives in line with business goals and gain buy-in from leadership.

You'll sweep us off our feet if...

• You have Master of Science degree and at least 10+ years of experience in building large-scale platform products.
• You have led product teams specializing in either online event processing or offline data analytics and data products.
• You have direct experience in machine learning and deep learning. You are familiar with cloud-based AI Platform from GCP or Azure, and have good understanding of AIML, Gen-AI, and GAN.
• You have working knowledge of decision platforms like Sparkling logic, IBM ODM.
• You are an expert in experimentation and simulation. It's a big plus if you have led platform build vs. buy strategy and RFP process.
• You are customer obsessed, result driven, and always think about how to use cutting-edge technologies for faster risk detection, monitoring, and actioning against potential bad actors.
• You have experience in helping change mindsets and processes to drive thought leadership backed by strong execution.
• You have launched not only 0-1 products but also scaled existing products.
• You are comfortable working with ambiguity and can navigate large stakeholder groups across product divisions, business, operations, design, and engineering.
• You have demonstrated excellent leadership and people management abilities, with a proven ability to lead and motivate teams.
• You have experience & strong bias for working with data scientists; have a strong acumen for building platforms and automation tools.
• You can demonstrate strong, confident, and succinct communication.

You will make an impact by...

• Working closely with key partners across the organization in Business, Engineering, UX, Data analytics, Operations, and other product teams to develop and own a strategy that supports risk needs, is clearly articulated, easily understood, and delivers meaningful value to our sellers and Marketplace business.
• Develop an actionable roadmap that empowers your team to realize the product strategy and execute that strategy with well measured goals.

Prioritize work thoughtfully and communicate commitments and updates to partners on an ongoing cadence.

• Develop and own accountability for the performance of key metrics that help us understand the value of the platform to our sellers.
• Regularly present to company executives on roadmap progress, strategy and prioritization.
• Work with operational analysts to find opportunities, and craft both back-end and customer-facing solutions to address compliance issues.
• Integrate user research, market analysis, and customer feedback into product requirements to ensure products satisfy customer needs, as well as wants.
• Create and maintain strong working relationships with your key stakeholders, identifying the right opportunities for collaboration and communication on an ongoing basis.
• Partnering with Software and Data Engineering leadership to foster a strong cross-functional working relationship.
• Moving fast within our agile and iterative team environment.
• Leading & empowering team of Managers & IC PMs to foster a product excellence culture for strong product thinking and execution.

Build upon existing or create stronger process, planning and documentation tools.

Minimum Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1 : Bachelor's degree in computer science, engineering, or related area and 9 years' experience in product management.

Option 2 : 11 years' experience in product management or related area.

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master's degree in Computer Science, Engineering, Business Administration, or related area and 8 years' experience as a product manager, ideally working on consumer-facing, large-scale, highly complex B2B / C products.

Supervisory experience, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.

2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.

Primary Location

640 W California Avenue, Sunnyvale, CA 94086-4828, United States of America

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