Customer Service Rep./Admin

5th HQ
Coral Springs, FL
Full-time

5th HQ -

We are seeking a versatile and dedicated Admin / Customer Service Specialist for our of our clients in Pompano Beach. The ideal candidate will be adaptable, capable of managing multiple roles, and comfortable handling a variety of tasks as required.

Key Responsibilities :

  • Respond to Amazon customer service messages promptly and professionally.
  • Process customer refunds efficiently.
  • Learn and manage the process of customer returns.
  • Run daily reports and follow up on any action items.
  • Review invoices and potentially learn to process deposits.
  • Assist with various tasks as needed, demonstrating flexibility and a willingness to adapt to new challenges.
  • Perform general office duties, such as managing phone calls, emails, and correspondence.
  • Organize and schedule appointments, meetings, and conferences.
  • Maintain and update office records, databases, and filing systems.
  • Prepare reports, presentations, and documents as needed.

Skills / Qualifications :

  • High school diploma or equivalent; further education or certifications in administration or customer service is a plus.
  • Previous experience in a customer service or administrative role is preferred.
  • Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
  • Strong communication skills, both written and verbal.
  • Bilingual English / Spanish is a plus.
  • Excellent organizational skills and attention to detail.
  • Ability to multitask and manage time effectively.
  • Positive attitude and a proactive approach to problem-solving.
  • Willingness to learn new skills and take on different tasks as required.
  • 30+ days ago
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