POSITION : Guest Services Representative
DEPARTMENT : Guest Services
REPORTS TO : Guest Services Manager
FLSA STATUS : Hourly
Summary
As the world’s leading venue management company and producer of live event experiences, ASM Global is the preeminent management and content partner with over 350 venues worldwide.
Operating and investing in the world’s most important stadiums, arenas, convention centers, and theaters requires unmatched dedication and the most profound expertise.
Our focus is YOU! Through investments in growth, resources, and technology we strive to enhance the experience of our internal Team Members and to continue creating amazing live experiences for the guests that we serve.
Reporting to the Guest Services Manager, Guest Services Representatives are responsible for providing excellent guest service to all event guests.
Incumbent should be a self-starter that is able to operate under minimal supervision to accomplish work tasks such as : assist patrons at sports and entertainment events by performing duties, such as greeting guests, collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and locating such facilities as rest rooms and telephones
Essential Duties and Responsibilities
Qualifications :
- High school diploma or equivalent.
- At least 18 years of age.
- One (1) year prior customer service experience, preferably in a sports / entertainment venue environment.
- Reliable, punctual, and regular in attendance with good communication skills.
- Must have reliable transportation to and from the facilities for scheduled shifts.
- Must have the ability to read, write and understand English in a working environment.
- Friendly, outgoing personality.
- Ability to take direction well and work well with others.
- Must be able to operate radio devices.
- Must maintain a neat, well-groomed appearance that conveys professionalism at all times.
- No visible tattoos, facial piercings, unnatural hair colors (i.e. blue, pink, etc.)
- Must be available to work at least 70% of events per month; including all events on Fridays, Saturdays, Sundays, and Holidays.
Work Conditions :
- Tasks are performed with moderate supervision.
- Walking & standing occurs 95% of the time (4-8 hours per shift). pushing and pulling doors open, lifting, stooping, and bending.
- Employees may be assigned to work positions located outside.
- Will require irregular hours.
- Employees may be scheduled to work until 12 : 00am or later.
- Employee should use precautions & follow safety guidelines.
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