Director of Operations| Santa Clara Convention Center

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Oak View Group :

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry.

Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary :

The Santa Clara Convention Center is seeking an experienced and dynamic Director of Operations to oversee the daily operations of the facility.

The ideal candidate will ensure that all operational aspects of the convention center run smoothly, efficiently, and in alignment with our commitment to providing outstanding service to clients and visitors.

This role requires a strategic leader with strong organizational skills and a proven track record in facility management, including capital projects.

This role will pay a salary of $140,000 to $150,000.

Benefits for FT roles : Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).

This position will remain open until Oct 19, 2024.

About the Venue :

The Santa Clara Convention Center is proudly owned by The City of Santa Clara and managed by Oak View Group. We are strategically located in the heart of Silicon Valley, a prime location for conventions, trade shows and exhibitions.

The Santa Clara Convention Center features 100,000 square feet of exhibit space, a 22,400 square foot ballroom, 31 breakout rooms and a 607-seat theater and attracts over 350,000 visitors annually.

Responsibilities :

Operational Management :

• Oversee the overall daily operation and maintenance of the facility and all systems, including HVAC, in-house audio / video systems, electrical, plumbing, fire protection, life safety, workplace safety, communications, digital signage systems, pest control, custodial services, etc.
• Ensure all facilities are in excellent condition, meeting the highest standards of cleanliness, safety, and functionality.
• Develop and implement operational policies and procedures to enhance efficiency and service quality.

Capital Projects :

• Manage and participate in the development and implementation of capital improvement projects.
• Direct and monitor the work of contractors, engineers, and architects on building projects.

Budget and Resource Management :

• Participate in the development and administration of the facility’s operations and capital budgets.
• Develop and manage the operations budget, ensuring cost-effective use of resources.
• Monitor and control expenses, negotiate contracts with vendors, and oversee procurement processes.

Team Leadership :

• Manage, train, motivate, and evaluate staff; provide or coordinate staff training.
• Foster a positive work environment that encourages teamwork, accountability, and professional growth.

Health and Safety :

• Ensure compliance with all health, safety, and environmental regulations.
• Develop and implement safety protocols and emergency response plans.

Event Coordination :

• Oversee the operation of event set-up and tear-down, including facility readiness.
• Collaborate with event managers and other departments to ensure client needs are met.

Vendor and Contractor Coordination :

• Manage relationships with external vendors and contractors.
• Oversee the scheduling and coordination of repair, maintenance, and construction projects.

Facility Improvement :

• Identify opportunities for facility improvements and upgrades.
• Lead initiatives to enhance the operational efficiency and sustainability of the convention center.

Customer Service :

• Demonstrate continuous effort to improve operations and provide quality customer service.
• Establish and maintain effective working relationships with staff and facility users.

Reporting and Analysis :

• Develop and update comprehensive management reports and manuals.
• Prepare regular reports on operational performance.

Liaison with City and County Services :

Act as liaison with local governments for facility-related functions.

Additional Responsibilities :

• Maintain cost records of work performed and prepare cost estimates.
• Verify and approve timesheets for all direct reports.
• Oversee maintenance and service contracts.
• Perform other duties as assigned by the General Manager.

Qualifications :

Bachelor’s degree in Business Administration, Facility Management, or a related field from an accredited college / university.

A Master’s degree is preferred.

• OR a minimum of ten (10) years of increasingly responsible experience in facility operations.
• Demonstrated knowledge of physical plant management and supervisory skills.
• Experience with budget preparation and control.
• Knowledge of OSHA requirements.
• Basic knowledge of boilers, chillers, refrigeration, and ice making.
• Experience with Event production and theatre technology.
• Excellent customer service skills.
• Ability to communicate effectively with staff and guests.
• Ability to work well in a team-oriented, fast-paced environment.

Strengthened by our Differences. United to Make a Difference :

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it.

Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate.

Equal Opportunity Employer :

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis.

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