Store Manager

Job Description

Job Description

We are currently seeking an experienced and passionate Store Manager to lead our Chicago Flagship Team.

The Store Manager is responsible for driving the business through sales support, enforcing operational policies, training, and stock management.

This position leads with the highest degree of customer service every day in accordance with brand principles and empowers associates to make decisions in the best interest of providing an elevated customer experience.

We are looking for a professional, operational and customer service-oriented hands on’ Store Manager to oversee daily operations at our Chicago Flagship which opened in 2012.

As the Store Manager, you will lead the team in customer service, operational and organizational standards of the store.

As Store Manager, you are responsible for the operational efficiency of the store. A key part of your role is to develop your team to ensure excellent customer service and sales focus, while maintaining the highest retail standards.

You will therefore oversee all personnel, sales, stock and operational functions of the store. All visual merchandising is done by the in-store team.

You will lead a small team of experienced sales specialists and an retail administrator.

You will be working with the Founder / CEO / Designer and the Head Office team in London as well as the other store managers in the USA.

The aim is to build on the existing clientele and potential new customers for the store, and develop turnover and profitability whilst most importantly creating a welcoming, relaxing and enjoyable environment for our customers.

The ideal candidate must be able to upkeep customer satisfaction and meet monthly sales goals. In addition to being an excellent communicator, you should also demonstrate outstanding leadership and interpersonal skills.

An entrepreneur with the ability to drive results; adaptable, problem solver, and strategic

Key Accountabilities

Business Leader

• Drive and maximize sales performance to consistently achieve the overall sales budget objectives while ensuring operational integrity and monitoring monthly profitably;
• Analyze monthly store performance, reporting current business trend to cover every aspect of the business;
• Demonstrate sales leadership by playing an active role on the sales floor through customer engagement with top clients, ensuring the highest level of customer service is provided and shop goals are met;
• Manage and support stock levels through direct communication with key business departments to maximize full price selling, maintaining a high sell through as well as alignment with new product launches;
• Train and communicate current collection knowledge to all associates to ensure the team is fully educated on brand pillars and season strategy by partnering with the appropriate internal departments for product support;
• Lead the team to consistently establish relationships and propose local events through continuous networking and support product launches that promote high client attendance and strong sales results.

Client Development

• Manage the achievement of business objectives, by utilizing a top client strategy to retain and develop high potential clients;
• Promote brand awareness, establish market / store presence, and capture competitive market share through community outreach and company sponsored events;
• Lead the team on executing superior customer service and after sales experience to increase and retain customer loyalty;
• Capture meaningful customer data for the purpose of building relationships to personalize future client development opportunities.

Monitor monthly CRM database reporting

Operations

• Oversee all HR (recruitment, appraisals, training, tracking Vacation and Sick Leave and disciplinary actions), report to Head Office.
• Organize appropriate Training.
• Regularly appraise each of store’s team, reporting back to Head Office
• Ensure store is correctly maintained (regularly update Head Office on any requirements), ensure it meets Health and Safety requirements and any security requirements.
• Watch for and recognize security risks and thefts and know how to prevent or handle these situations.
• Deal with company providing security services as and when required and appropriate.
• Monitor store expenses and maintain store operating budget while aiming to reduce overall cost. Ensure timely submission of accounts payable invoices and cash disbursement polices;
• Oversee the processing of daily incoming and outbound merchandise requests and shipments;
• Maintain full organization of company assets per the back of house and front of house guidelines

Buying / Merchandising / Stock control

• Work with Management to clearly plan and prepare for seasonal buy and general activity of the store.
• Manage all aspects of the daily, weekly, monthly and annual inventory control and ensure correct controls in place. Ensure appropriate communication with other stores and departments.

Communicate and resolve discrepancies and problems.

• Be proactive in respect of potential re-order for successful lines and products.
• Anticipate trend and plan accordingly, keeping and relaying to Management all information in respect of the evolution of the local market.
• Merchandise store following company guidelines in order to always ensure best possible display in accordance with company’s image and values.

Make sure that presentation of store and merchandising is always of the highest standard. Support and maintain visual merchandising standards

Key Requirements

• Minimum of 7 years of retail management experience in luxury Flagship experience.
• Bachelor’s Degree in a related field is preferred;
• Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business;
• Proven ability to drive positive customer experiences that build loyalty and deliver measurable results;
• Ability to manage competing priorities in a fast-paced environment;
• Proficiency with Microsoft Office software including Word, Excel (Intermediate), PowerPoint, Outlook;
• Industry awareness and strong business acumen;
• Strong verbal and written communication skills and excellent organizational skills;
• Passion for the Fashion Industry;
• Flexibility to work a retail schedule which will include evenings, weekends and holidays.

Compensation TBD