Group & Cemetery Manager

Mount St. Mary's UniversityEmmitsburg, MD, US

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Group & Cemetery Manager

The Group & Cemetery Manager oversees the scheduling and coordination of group visits, is the point of contact for reception of priestly faculties, and is responsible for ensuring a smooth, professional and efficient operation of Mount St. Mary's Cemetery. This position will work with internal staff and Mount St. Mary's University resources to mold and manage a strong, cohesive experience for the visitors of the National Shrine Grotto and Mount St. Mary's Cemetery. Candidate must have strong organization and administrative skills, and the ability to prioritize multiple tasks. Applicant must have the ability to manage and work with a diverse group of individuals. Excellent verbal and written communication skills with an excellent working knowledge in Word and Excel are required. All is done in a manner to advance the goals of the University, and specific mission of the National Shrine Grotto.

Essential Duties and Responsibilities

Visit / Group Coordinator

Oversee and enhance group tour programming including developing itineraries, promotional materials, and follow-up communication for group organizers.
Develop outreach strategies, including digital, print, and social media efforts to promote group visits, cemetery sales and volunteer recruitment.
Promote the University, collaborating with Admissions Office in the recruitment of potential students through group visits, communication and print resources.
Supervise and train volunteers, student workers and temporary staff assigned to assist with visitor services and cemetery operations.
Coordinates logistics and serves as the liaison for cemetery operations including communication with families, funeral home, burial prep personnel, and Memorial Services.
Assist and plan itineraries for visitor requests for pilgrimages, dedications, weddings, and other events.
POC for scheduling all group visits (#179 FY 24-25)
Manage and track group, retreat and wedding invoices and budgets
Generate / distribute weekly event updates and details regarding group visits to Grotto Team
Greet all groups upon arrival, give Grotto tours, presentations, and promote Mount St. Mary's University
Implement group event set ups and tear downs
Assist Visitor Relations staff with Mass Enrollments and front desk coverage
Count and log Grotto candle and general donations
Cover and assist St. Bernadette's Gift Shop as needed

Grounds

Assists with closing of the Grotto grounds, facilities and collection of donations

Spiritual Activities

Communicate with Archdiocese to confirm priestly faculties for liturgical celebrations

Coordinate weekly adorers for Tuesday Adoration event

Create, track, and complete Annual Candle prayer requests, notifying donors of renewal

Volunteer Coordinator

Coordinate and maintain volunteer database of 60-70 potential volunteers

Schedule and communicate with volunteers for Grotto events

Assist volunteers with necessary training and driver certifications

Cemetery Management

This is a revenue producing position with a sales goal of 100,000 per year : YTD goal surpassed 115,000 with 21 sales.

Point of contact for families interested in purchasing a plot or niche

Provided necessary support and documentation for completed sales

Maintain Cemetery database, maps, and shared drive

Track plot / niche sales and payments through monthly and annual reports

Coordinate burials with funeral homes, families, and excavator

Attends and oversees burial prayer services, providing materials needed, and securing Grotto chaplains

Open and close columbarium niches at the time of cremation inurnments

Work closely with the Operations Manager on maintaining the Cemetery grounds

Job Requirements : Education, Experience and Skills

Exceptional communication and organizational skills, attention to detail and follow through

Ability to manage and organize multiple tasks effectively in a dynamic, fast paced environment

Proven ability to work both independently and as part of a team with results-oriented approach

Strong computer skills, proficiency in Microsoft Office

Ability to be persistent in tasks

Ability to give substantial feedback on given responsibilities

Capable of maintaining composure and flexibility in stressful, deadline driven situations

In-depth knowledge of Roman Catholic faith, with its culture, structure, and activities

Salary Range

$40,000-$42,000 / year

(Actual compensation will be commensurate with experience, education, and qualifications)

Hours :

40 hours / week (Tuesday - Saturday)

Employee Benefits :

This full-time, exempt position includes full benefits and vacation, holiday, and sick leave. The university offers a generous benefits package, including tuition remission for graduate and undergraduate classes at Mount St. Mary's University, a retirement program with a match, as well as a generous paid time off schedule.

National Shrine Grotto Information- Mission Statement

The National Shrine Grotto is a Catholic shrine devoted to our Blessed Mother, Mary, and serves as a place of worship, pilgrimage, evangelization, and reconciliation. The means of salvation are to be supplied more abundantly to the faithful by the diligent proclamation of the word of God, the suitable promotion of liturgical life, especially through the celebration of the Eucharist and penance, and the cultivation of approved forms of popular piety. The National Shrine Grotto is to specially foster the unique contribution of the geographical area of its location to the founding of the Catholic Church in the United States of America.

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Group Manager • Emmitsburg, MD, US