Member Services Coordinator

VirtualVocations
New York, New York, United States
Full-time
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A company is looking for a Member Services Coordinator to manage customer service communications.Key ResponsibilitiesProcess and respond to member emails, faxes, and callsHandle escalated member issues professionally and timelyPromote first call resolution by addressing customer issues effectivelyRequired QualificationsHigh School Diploma or GED required1+ years of customer service experience, preferably in healthcare1+ years of experience managing escalated member issuesAbility to work a full-time schedule, Monday through Friday, from 9am-6pm ETComputer proficiency, especially in Microsoft Word, Excel, and Outlook

14 days ago
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