Hiring Immediately! 3pm-10pm Monday-Thursday
We invite you to join the team that empowers people to live a healthy lifestyle through a culture committed to feeling good!! We embody the way of the Wolf Pack;
we are H onorable, O pen-Minded, W orld Class, and L ead with S pirit!
Our location is looking for someone with a high-energy vibe who can contribute to the overall environment for our wonderful members and awesome team.
Benefits
Fitness
- Complimentary Black Card Membership
- Onsite fitness classes
- Team workouts
- Company Sponsored Fitness events / challenges
Additional Perks
- Employee Assistance Program
- Entertainment and recreation discounts through Employee Advantage
- Team building and Company Events
- Rewards programs
- Recognition programs
- Leadership Development Plan with growth opportunities
- Company facilitated training (local and corporate)
- Volunteer opportunities
Financial
- 401(k)
- Paid sick days
- Bereavement Leave
- Employee Discounts
- Earned Wage Access- PayActiv
Job Summary
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including :
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
Qualifications / Requirements
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma / GED equivalent required.
- Must be 18 years of age or older.
- Bilingual preferred (English / Spanish) but not required.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter cleaning chemicals during shift.
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