JOB SUMMARY :
PC Support services is looking for a dedicated, passionate student, with moderate technology experience to serve in a dual role as both a Player Manager for Seton Hall’s Esports Team and the Lab Consultant for our Esports Lab.
DUTIES & RESPONSIBILITIES :
Support the Rocket League team to develop and practices, scrimmages, VOD reviews. Responsibilities include but are not limited to :
- Assisting with the design and execution of practice and game calendars
- Search for scrimmages for the Rocket League Team
- Schedule Practices and VOD Reviews.
- Be present to record practice / scrimmages.
- Assist in try-outs, recording data for coaches.
- Assist in managing CRL / EGF / Show match Schedules
- Ensure players are online and on time for matches and practices.
- Game-Day prep : ensuring PC’s are ready (updated and optimized)
- Complete other manager projects as assigned.
Support everyday functioning of Esports Lab. Responsibilities include but are not limited to
- Esports Lab Consultant provides excellent customer service, technology assistance, and facility preparation for instruction, gaming, coaching, and collaboration.
- Interacts with lab patrons and aids end-users by answering questions and troubleshooting technical issues.
- Prepares lab for games / classroom instructions as requested, is willing to open / close the facility, and has the availability to work nights and weekends.
- Must have a basic knowledge of computer games, be qualified in resolving basic technology and gaming issues. Must also be familiar with standard software and hardware.
REQUIRED QUALIFICATIONS :
- Basic knowledge of Windows operating systems, MS Office. Knowledge of SPSS and other software used on the SHU campus is also useful.
- Possess an understanding of Esports eco system (games, platforms, peripheral devices, esports and gaming trends, etc.)
- A strong working knowledge of Discord as this will be the primary form of communication.
- Basic knowledge of popular social media platforms social media and Esports channels / sites
- Familiarity working with database applications and querying information.
- Be a creative and detail oriented individual, capable of working collaboratively and taking initiative.
- Possess strong written and verbal communication skills, along with proficient organizational and problem-solving skills.
- Possess past customer service experience.
HIRING MANAGER : Marsha Philemon ()
Marsha Philemon ()
FEDERAL WORK STUDY ELIGIBILITY REQUIRED :
Seton Hall University is committed to programs of Equal Employment Opportunity (EEO) and the principles of affirmative action.
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