Customer Service Representative CSR
As a CSR you will play a pivotal role in providingexceptional service to customers through various communicationchannels including phone email and chat.
This opportunity includes a Flexible Schedule WorkFrom Home work schedule
Responsibilities :
- Effectively communicate with both internal andexternal customers identifying their needs and resolving complexissues via telephone and electronic means.
- Perform a variety of transactions including tellertransactions account withdrawals and balancing duties.
- Build positive rapport with diverse personalitiesmaintaining a professional attitude.
- Navigatemultiple computer applications while assistingcustomers.
- Understand and recommend the bestproducts / services to meet customer needs.
- Interact with customers via phone chat sessions andemail.
- Respond to customer inquiriespromptly.
- Demonstrate expertise in online andmobile banking technology.
- Meet call centerperformance metrics.
- Contribute processimprovement ideas.
- Protect customerinformation and comply with regulations.
Qualifications :
- High School Diploma required.
- Intermediate technology skills fluency in WindowsOperating Systems and Microsoft Office proficiency.
- Strong communication multitasking and problemsolvingabilities.
Benefits :
- $52000$80000 per year
- Medical Dental and Visionofferings
- Onthejob training
- Flexible schedule
- Weekly DirectDeposit
- 401(k) with match
- Referral program
- PrePaid Legal andEmployee Assistance Programs
Should the role pique your interest please applynow!
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