ABOUT YESSIO
This position handles the Account services inquiries via telephone or email correspondence. Increasing and maintaining high customer satisfaction key in this role.
You will also be scheduling and processing of delinquent customer payments so accuracy and attention to detail are attributes we are looking for.
Position Overview
This position handles the customer service inquiries and verifying of account information via telephone or email correspondence.
Increasing and maintaining high customer satisfaction key in this role. You will also be verifying bank account and employment information so accuracy and attention to detail are attributes we are looking for.
At Yessio you'll experience :
- Paid training
- Personal recognition for a job well done
- Performance based incentives
- Monthly bonuses
- Family owned business that treats employees like family
- Company barbeques
- Monthly team motivation contests
- Spacious work area and desks
- Weekly coaching sessions
- Employee referral bonus program
- A stable employer
- Medical insurance
- Dental plans
- Company paid holidays
- Paid time off (PTO) which is earned starting on your 1st day
Job Responsibilities
- Perform inbound and outbound calls
- Educate and build rapport with customers
- Consult with customers to answer customer inquiries
- Help setup customer accounts and verify banking and employment information
- Process customer payments and request payments
- Excellent service while achieving quality results
Required Knowledge, Skills and / or Abilities
- High School Diploma or GED
- Fluent in English
- Good communication skills
- Cheerful attitude
- Ability to learn new skills
- Generally computer savvy
- Self-motivated to improve skills and add value
- Good attendance and punctuality
- Basic mathematical skills
Schedule and Hours
- Flexible work schedules.
- Call Center Hours : Monday Friday from 7 : 00 am 6 : 00 pm and rotating every other Saturday 8 : 00 am 2 : 00 pm.
- Hiring full-time and part-time positions
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