Job Description
Job Description
About Us
Located in Wichita, KS, Kansas Spine & Specialty Hospital (KSSH) is a regional center for the diagnosis and treatment of disorders of the spine, neck and joint.
Dedicated to improving the quality of life of our patients, Kansas Spine practices a team approach, providing patients with access to a specialized team of surgeons, anesthesiologists, pain management, internal medicine physicians and nurses.
Overall Responsibility :
Acts as front lobby receptionist. Greets and welcomes all visitors to the Hospital. Ensures excellent patient service for patients and families, physicians and staff, and visitors.
Key Responsibilities :
- Greets all patients and families, physicians and staff in a courteous manner, and assists as needed.
- Explains registration and patient care process to patient and family members in a clear, concise and professional manner.
- Answers incoming phone calls and direct to appropriate destination.
- Creates patient visit in Registration from scheduled visit by entering all detail information available in a timely manner.
- Scans documents as required to the system ensuring correct placement and assignment of the documents.
- Fill in as needed for breaks, illness and vacations.
- Documents concisely, precisely and accurately in the system and on records, patient account notes or documents for every patient contact.
- Provides exemplary customer service by immediately greeting patient with courteous smile, introducing self and providing a quick, proficient and accurate registration.
- Communicates effectively and works cooperatively and professionally with all co-workers, management, patients, visitors, physicians and others.
Demonstrates work as a team player.
- Adheres to all HIPAA policies and requirements.
- Assists Business Office Manager with reports or other projects as requested.
Qualifications
- High School diploma or equivalent.
- 1-year customer service experience or reception experience required.
- Computer skills, basic office skills, knowledge of medical terminology preferred.
Job Posted by ApplicantPro
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