Assistant General Manager

Job Description

$23.56 - $27.02 / hour

The Assistant General Manager works closely with the General Manager (GM), leading by example, onboarding and training new staff members, tackling member interactions with a smile, and ensuring our inventory is spot-on.

By overseeing daily operations and motivating your team, you'll ensure every day at Chuze Fitness is a fantastic experience for everyone!

Responsibilities include but are not limited to the following :

• Assist in leading a team of 20-30 employees to go above and beyond in customer service, cleanliness, and culture
• Collaborate with GM to tackle escalated employee concerns in partnership with HR
• Work together with the team regarding member billing inquiries, providing guidance in difficult interactions and knowing when to escalate to the GM
• Establish and maintain productive and proactive cross-departmental communication and understanding of fitness operations, maintenance, and troubleshooting processes
• Collaborate with the GM to develop all staff members through one-on-one conversations, conducting performance reviews, and assist in coaching documentation, including and up to termination
• Run daily operations such as breaking employees for lunches and maintaining appropriate staff levels on shift, ensuring club quality assurance, and completing opening and closing responsibilities
• Maintain proficient knowledge of and assist members with all amenities, membership inquiries, fitness programs, and equipment functions
• Assist in recruiting and onboarding new talent by conducting phone screens and in-person interviews
• Secure inventory processes by prepping for weekly and monthly counts and ordering, restocking, and organizing new products
• Partner with the GM to promptly address and resolve emergent issues, ensuring continuous club operations and minimizing any disruptions to the business’ success

Perks & Benefits Include :

• Free gym and iChuze Membership
• Professional training and growth opportunities
• Discounts through vendor partners
• Discount on all retail purchases and through vendor partners
• Team building events and annual holiday parties
• Growth opportunities
• Medical, Dental, Vision, and other supplemental insurance (with large employer contribution)
• Accrued PTO, sick leave, and paid holidays
• 401k

Qualifications

Required

• 2+ years experience in customer service
• 2+ years experience leading a team
• Ability to work varied hours, weekends, and opening / closing shifts regularly or as needed
• Exceptional verbal and social communication skills with a teamwork-based mindset
• Excellent ability to provide a positive attitude and calm under pressure
• Ability to multi-task and handle shifting priorities
• Service-based attitude
• Ability to receive and deliver feedback
• Having extreme attention to detail
• Physical Requirements :
• Able to read, write, and speak clearly in English
• Touring the club : walking and climbing stairs
• Bending, kneeling, and repetitive arm movement
• Standing for long periods
• Repetitive phone work, typing, and computer operations
• Ability to lift at least 50lbs

Preferred

• High school graduate or GED
• Bachelor’s degree or currently continuing education
• Sports or fitness background

Additional Information

Chuze Fitness is an Equal Opportunity Employer. Our consideration for any candidate is based solely on merit. Background checks are required for this position.