Customer Service Representative

Job Description

Carlisle Weatherproofing Technologies (CWT) is a leading supplier of building envelope solutions that effectively drive energy efficiency and sustainability in commercial and residential applications.

We are looking for a Customer Service Representative to fill this position located in either our Dixon, CA or Puyallup, WA offices.

Postion Summary :

Our Dixon, CA or Puyallup, WA Insulfoam plant is seeking a full-time Customer Service Representative to support our team.

This position is responsible for managing the customer order process from initial customer request for pricing and presentation of the pricing quote through receipt of the customer service order and entry into the order management system (SAP).

This position will also act as a conduit between customer and the functional groups on any changes to product or shipping schedule prior to customer receipt of product.

The individual in this position will be expected to form strong relationships with customers, helping to identify solutions that will benefit both the customer and the company.

Duties and Responsibilities :

• Handles all customer service requests, managing customer orders from placement through shipment, providing accurate lead times and verifying prices, credit memos, and return merchandize authorization (RMA).
• Assist the Sales Team in communication with customers for quote request / follow up, sample / literature requests and various administrative tasks.
• Manages and documents customer issues and act as a primary point of contact for resolution.
• Determine customer requirements and expectations and prepare and present quote to customer in a timely manner.
• Maintains a network of appropriate contacts within the various Departments, such as Shipping, Purchasing, Production, etc.

as well as external venders.

• Identifies opportunities to benefit the customer and the company.
• Understands products applications and works with the customer to identify the best solutions for the project requirement.
• Responsible for relaying phone / email correspondence from customers to the appropriate territory representative.

Working Conditions :

• Office Environment with standard office equipment
• Monday - Friday, 7 AM - 4 PM
• Limited travel is required

Our employees’ well-being is key to Carlisle’s success. While healthcare costs have increased across the nation, Carlisle has absorbed Medical Insurance cost to keep employee premiums at the same rate for four years in a row.

In addition to healthcare, you can customize a benefits program that’s exactly right for your personal situation.

Benefits offered :

• Medical, Dental, and Vision insurance
• Life and Accidental Death & Dismemberment Insurance
• Leave & Disability Income Protection (FMLA, LOA, PPL, STD, LTD)
• Employee Assistance Program (EAP)
• Health Advocate health care concierge service
• PTO sick days, 11 holidays, vacation
• 401K Retirement Savings Plan with company match
• Employee Stock Purchase Plan
• Flexible Spending accounts (commuter benefits, flexible spending accounts, health savings account)
• College Scholarships for Dependents
• Tuition Reimbursement

Note to Washington applicants :

Per the state’s Wage Transparency Act, the range for this position is 26.47. Actual salary could be greater based on education, experience, and other qualifying skill sets.

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Requirements

Required Knowledge / Skills / Abilities :

• Three years of customer service experience.
• Associates degree is required, a bachelor’s degree is preferred.
• Strong problem-solving skills and time management skills.
• Effective written and verbal communication skills.
• Negotiation skills.
• Knowledge of products applications.
15 days ago