Manager - Digital Product Management

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.

Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company’s success.

Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day.

And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.

Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.

American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.

And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.

Find your place in technology of #TeamAmex.

The Global Loyalty & Benefits product vision is to enable customers to get rewarded for choosing Amex. Our team enables much of the product value used by our Cardmembers every day, such as earning points every time you use your card, redeeming those rewards including Membership Rewards Points, accessing lounges and fast track services while travelling, and receiving the benefits from elite hotel guest status.

We are hiring a Manager - Digital Product Management to lead teams to build new Rewards capabilities for our customers, and to help us transform existing capabilities into a modern technology architecture.

You will play a key role in shaping a product strategy and prioritizing the product features to build. You will also lead product delivery, from crafting the roadmap through to the launch of features and ongoing iteration once live.

We’re hiring creative problem-solvers to help us raise the bar. We believe in inclusion & diversity and the power of relationship and collaboration to deliver the best experiences for our global customers.

Responsibilities :

• Build a robust understanding of the Loyalty domain and the technology platforms we use.
• Lead and own the delivery of new Loyalty capabilities and initiatives.
• Manage work allocation of scrum teams by translating features into prioritized user stories, along with tight coordination with Product Owners.
• Lead transformational initiatives to modernize Loyalty technology platforms, working within tight modernization timelines and commitments.
• Manage a roadmap / backlog that brings others with you collaborating with multiple teams on the targeted outcomes and ideas, and then delivering upon those outcomes.
• Support leadership in developing a platform strategy, in the sizing of development efforts, and PI planning.

Minimum Qualifications :

• Experience in Product Management, preferably in software product management throughout the product lifecycle; from discovery to optimization, product delivery and maintaining product health.
• Experience with agile and iterative software development methodologies.
• Excellent communicator and collaborator, experienced working in teams and influencing others without authority, leveraging insights and data to earn the trust and confidence across a wide range of partners throughout the organization.
• Adaptability and flexibility when initiatives need to deviate from original plans or shift direction based upon changing needs and priorities.
• Experience in transforming and modernizing technology platforms is preferred.
• Knowledge of Loyalty Programs and associated products is preferred.
• Bachelor’s Degree required; Bachelor’s (or comparable experience) in computer science, engineering or a related technical discipline required.

Master’s degree preferred.

Must travel to office a minimum of three days per week, in alignment with team days.

Salary Range : $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include :

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.

Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers / Employees - Click here to view the Know Your Rights poster and the Pay Transparency Policy Statement.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways.

When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.

Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company’s success.

Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day.

And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let’s lead the way together.

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