Director of Owner Services

Essential Functions :

• Communicate with all owners via face-to-face meetings, phone calls, emails and other periodic resort updates.
• Update current property owners with resort happenings as well as new programs and initiatives being introduced.
• Recruit additional property owners into the rental program and assist owners in preparing their unit for entry.
• Maintain existing in program unit owners and convert pre-existing agreements to updated versions.
• Generate profit according to monthly forecast and budget by managing both revenues and expenses.
• Prepare owner billing for all internal and external invoices, charges and expenses to submit monthly to accounting.
• Update monthly inventory including room counts, contract types, bedding, revenues, profits, etc.
• Review monthly rental income statements to ensure accuracy and communicate any discrepancies with accounting.
• Retain accurate files for rental management agreements, tax forms and other necessary documents.
• Establish and maintain relationships with Association Managers including periodic meetings to discuss any outstanding concerns and potential improvements for all parties.
• Plan, coordinate and execute various owner events and activities annually.
• Coordinate and follow up on all repairs and maintenance with both internal Engineering team as well as outside vendors.
• Keeps records of repairs, installation and maintenance with corresponding time required on each job
• Adhere to contractual owner usage as allowed per agreement and confirm reservations in conjunction with such.
• Perform regular property inspections and owner pre-arrival inspections.
• Ensure that the company’s service levels are maintained at the highest level by using all internal and external resources necessary to provide exceptional guest service.
• Maintain positive relationships with owners and provide any necessary assistance.
• Assist owners with reservations, housekeeping, accounting, and repairs / replacements.
• Maintain accurate financial records by use of purchase orders, charging owners, coding and filing invoices appropriately, etc.
• Maintain effective communication with other departments and provide support when necessary.
• Attend regular scheduled meetings.
• Provide leadership to the Owner Services team.
• Schedule regular meetings and provide updates on various projects.
• Manage departmental budget.
• Assist owners with reservations, housekeeping, accounting, and repairs / replacements
• Interact with Condominium Associations to ensure seamless renovations, building updates and other necessary relays of information
• Ensure that service levels are maintained at the highest level by using all internal and external resources necessary to provide exceptional service
• Create monthly newsletter prior to deadline for distribution to include creative and layout
• Have complete knowledge of all policies, standards, and procedures of the department.

Qualifications, Education, Experience, Skills, and Abilities :

• Minimum five years of experience in hospitality operations and property management
• CAM License required
• Four-year college degree with emphasis in hospitality preferred
• Excellent organizational, communication, interpersonal skills
• Proficient in Microsoft Office
• Must be able to manage multiple priorities in a fast-paced environment.
• Must be detail oriented, have ability to communicate well with all levels within and outside the organization, and be able to problem-solve.
• Previous knowledge of Opera preferred

Sundial Beach Resort and Spa is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment.

We are focused on supporting the needs of our team through our commitment to the family / work life balance and by providing development opportunities.

Our compensation package includes PTO after 90 days, Medical, Dental, Vision, Life insurance, Tuition Reimbursement, 401k with company match, dining and travel discounts and paid tolls for Sanibel & Cape Coral!

We are proud to be a Drug Free Workplace / EOE.